Michael Pshena
Denver
Summary
Results-driven management professional with strong focus on team collaboration and achieving goals. Proven track record of effective leadership, operational efficiency, and adaptability in dynamic environments. Skilled in strategic planning, process optimization, and fostering productive team cultures. Known for reliability and flexibility in meeting changing needs.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Area Manager, General Manager, Shift lead, Team Member
Firehouse Subs
Denver Metro
03.2024 - Current
- Achieved high levels of guest satisfaction through effective food delivery and service.
- Enhanced store presentation and cleanliness, aligning with corporate standards.
- Streamlined inventory processes and vendor orders, resulting in improved stock availability.
- Fostered teamwork by delegating responsibilities effectively.
- Monitored labor and product costs to maximize operational efficiency.
Sales Consultant
Home Advisor
Golden, CO
03.2018 - 10.2022
- Engaged contractors via cold calls, presenting services and skillfully navigating objections to secure interest.
- Oversaw account management processes for sold accounts to enhance customer satisfaction. Guided clients in utilizing the app effectively to improve user experience. Championed retention strategies by resolving client issues promptly.
- Performed data entry tasks to support efficient record-keeping and information retrieval.
- Optimized workflow by concurrently utilizing web browsers and handling phone inquiries.
Claims Care Agent
American Family Insurance
Englewood, CO
09.2016 - 03.2018
- Enhanced customer satisfaction through effective communication and problem-solving skills.
- Executed accurate data entry processes to ensure information integrity.
- Executed comprehensive problem-solving strategies to address complex challenges.
- Utilized multiple computer programs effectively while maintaining clear and professional communication over the phone.
- Utilized strong de-escalation skills to resolve conflicts and ensure client satisfaction during challenging situations.
Server
Hacienda Colorado
Denver, CO
06.2015 - 07.2016
- Delivered exceptional customer service in fast-paced dining environment.
- Implemented strategies for upselling menu items, enhancing overall guest experience.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Education
GED -
Emily Griffith Opportunity
Denver, CO11-2015
Skills
- Goal Oriented
- Staff management
- Staff training and development
- Recruitment and hiring
- Data analytics
- Operations management
- Relationship building and management
- Team development
- Goals and performance
Certification
ServSafe: Food Protection Manager Certification
Timeline
Area Manager, General Manager, Shift lead, Team Member
Firehouse Subs
03.2024 - Current
Sales Consultant
Home Advisor
03.2018 - 10.2022
Claims Care Agent
American Family Insurance
09.2016 - 03.2018
Server
Hacienda Colorado
06.2015 - 07.2016
GED -
Emily Griffith Opportunity