Michael Plumey
Fort Meade
Summary
Analytical Systems Engineer with hands-on experience in areas of system administration, implementation and support. Knowledgeable and seasoned professional recognized for outstanding maintenance and troubleshooting abilities coupled with solid experience in various application stacks. Dedicated to implementing innovative solutions to solve technical challenges.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Jr Systems Engineer
Atlas Technica
Remote
10.2021 - 10.2023
- Installed and configured hardware components such as servers, routers, switches, firewalls, and storage devices.
- Maintained system security by setting up user accounts, enforcing access policies, and monitoring system logs.
- Provided technical support to end users via phone or email in resolving IT related issues.
- Conducted regular maintenance activities for patching operating systems and application software.
- Resolved complex technical issues involving multiple technologies within tight timelines.
- Installed and configured operating systems, application software and system management tools.
- Applied system updates to reduce impact to efficiency and equipment.
- Identified potential system issues to integrate possible solutions.
- Maintained and resolved issues with complex infrastructure through monitoring and troubleshooting.
- Engaged with upper management regularly with reports on project status, activities and achievements.
Technical Specialist
Calltools
Remote
10.2023 - Current
- Collaborated with sales teams to develop targeted calling lists and strategies that maximized lead generation.
- Increased contact rates by implementing efficient dialer strategies and optimizing campaigns.
- Contributed to business development efforts by identifying opportunities to expand existing campaigns or launch new initiatives using the full capabilities of the dialer system to drive increased revenue generation.
- Streamlined processes between departments by integrating the dialer system with CRM platforms, facilitating seamless information sharing among teams involved in customer outreach efforts.
Education
High School Diploma -
Coral Glades High School
Coral Springs, FL06.2018
Skills
- Virtualization
- Helpdesk Operations
- Cloud Computing
- Troubleshooting and Diagnosis
- Microsoft Exchange
- Troubleshooting
- Hardware and Software Installation
- User Support
- Technical Support
- Proficient in CWM
- Proficient in Automate
- Proficient in Cisco
- Proficient in Mimecast
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Accomplishments
- Promoted Jr System's engineer in 6 months after my internship.
- Consistently maintained high customer satisfaction ratings.
Certification
- Certified MS-900
- Google Cybersecurity Certificate
Timeline
Technical Specialist
Calltools
10.2023 - Current
Jr Systems Engineer
Atlas Technica
10.2021 - 10.2023
High School Diploma -
Coral Glades High School
Similar Profiles
Angelo RussoAngelo Russo
Project Engineer at Atlas TechnicaProject Engineer at Atlas Technica
DAQUAN TROTTERDAQUAN TROTTER
Warehouse Worker at Technica LLC, DLAWarehouse Worker at Technica LLC, DLA
Tasean BookerTasean Booker
Supply Technician at TechnicaSupply Technician at Technica