Michael Pereira
Lakewood
Summary
Results-driven Operations Coordinator with expertise in problem-solving and operational planning. Proven track record in enhancing customer satisfaction and driving process improvements through effective communication and compliance management.
Overview
5
5
years of professional experience
Work History
Operations Coordinator
FedEx Corporation
Broomfield, CO
01.2022 - Current
- Coordinated daily pickup and delivery operations to drive results and foster a working relationship between operations and contracted service providers.
- Monitored and communicated DOT compliance items and CSP agreement expectations.
- Communicated service provider safety expectations and documented results with the goal of accident and incident reduction among service providers.
- Maintained accurate records of service provider safety incidents, inspections, and FMCSA compliance.
- Collaborated with peers to drive FCSA results and improve overall station operating processes.
- Enhanced customer satisfaction by resolving service issues in a timely manner and providing solutions for pickup and delivery discrepancies.
- Facilitated communication and problem-solving between departments and fostering a collaborative environment.
- Analyzed service-based data to identify trends and recommend process improvements for increased accuracy and efficiency.
Operations Manager
FedEx Ground
Broomfield, CO
08.2020 - 01.2022
- Trained and guided package handlers and sort personnel to maintain high productivity and attain performance metrics with safety as the overall goal.
- Organized and lead daily operational and safety meetings.
- Communicated FedEx dock safety strategies and programs on an individual and group level.
- Ensured the safe and timely sortation of packages within the facility and maximized operational quality through effective management of operation areas.
- Mentored and developed new and less experienced operations managers.
- Oversaw instruction and promoted safe operation of incidental vehicle movement and powered industrial truck operation within the facility.
Education
Bachelor of Science -
Bachelor of Science - Psychological Science
Loyola University, New Orleans
New Orleans, LA05-2017
Skills
- Problem solving with Contracted Service Providers (CSP)
- CSP Engagement and documentation of results
- Operational planning
- Communication of safety expectations to CSP
- Communication of new initiatives
- Incident/accident reporting & SCMS processing
- FCSA testing and compliance
- Analyze pickup and delivery service based data
- Proficient Microsoft Office Software
- Root cause analysis
Timeline
Operations Coordinator
FedEx Corporation
01.2022 - Current
Operations Manager
FedEx Ground
08.2020 - 01.2022
Bachelor of Science -
Bachelor of Science - Psychological Science
Loyola University, New Orleans