Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
References
Timeline
Generic

Michael Paytosh

Castle Rock

Summary

Versatile technology professional with comprehensive training in hardware, software, networking, and troubleshooting, including expertise in generative AI. Proven experience in customer relations and effective team management. Strong communicator with a proactive approach and a commitment to continuous learning. Demonstrates adaptability and a strong work ethic in dynamic environments.

Overview

11
11
years of professional experience

Work History

Senior Curator

Global Logic
04.2024 - Current
  • AI Prompt Generation
  • Quality Control
  • Content Analysis
  • Peer Review

Emergency Room Assistant

AESC
11.2023 - 04.2024
  • Assists with intake and record keeping
  • Maintaining and repairing laboratory equipment
  • Inventory management
  • Coordinating with other departments
  • Identifying opportunities for new best practices as relates to technology

Account Services

Farmers Insurance Group
04.2020 - 11.2023
  • Primary point of contact for all inbound traffic
  • Manage client requests
  • Identify potential cross sale opportunities and execute new policy sales
  • Focused on personal lines, but also assist with servicing and opening new commercial accounts
  • Implementation of new technologies and IT strategies

Independent Agent

Aflac
01.2020 - 04.2022
  • Identify, and market to potential clients
  • Facilitate education about benefits for both businesses and employees
  • Process account creation and benefits enrollment
  • Assist with filing claims and maintaining long term relationship

Technical Support Engineer

Oracle
12.2014 - 01.2020
  • Job responsibilities include advanced troubleshooting methods and serving as an escalation path.
  • Also responsible for working directly with software developers to address fixes for discovered bugs, as well as performing validations for customer environments before performing upgrades to newer versions of software.
  • Other responsibilities include the creation and administration of a knowledge base library containing hundreds of documents that are both internal and customer facing, ensuring accuracy and relevancy of the information being presented.
  • This library has resulted in greatly improved operations and a significant reducing in the frequency of customers requiring assistance from a support engineer.
  • As part of a remote team, there has also been a need to act as a team leader, coordinating with other teams across the world to ensure timely service and effective resolution strategies.
  • This has led to the development of a standardized process for training new hires that did not exist previously.
  • Responsible for coordinating and hosting meetings between organizational management and customers, as well as being capable of referring to and working with other divisions within the organization, such as product development, consultants, and sales representatives.

Tier 1 Support Technician (NOC)

Front Porch Digital
03.2014 - 12.2014
  • Responsible for initial contact with customers when support was needed, troubleshooting issues and escalating as necessary.
  • Used troubleshooting methods to identify faulty components and configurations, and to determine if the issue was being caused by a problem with software, or a third party vendor or environment.
  • Performed minor patches and upgrades on an as needed basis.
  • Peer trainer for new hires and helped with the onboarding process

Education

Master of Science - Information Technology Management, Project Management

Colorado State University- Global Campus
Greenwood Village, CO
01.2017

Bachelor of Science - Information Technology

Colorado State University- Global Campus
Greenwood Village, CO
10.2014

Skills

  • Management
  • Team Management
  • Virtual Team Management
  • Hiring Strategies
  • Training and Onboarding
  • Troubleshooting
  • Technical Analysis
  • Creative Problem Solving
  • Detail Oriented
  • Communication Tools
  • Clear Communication
  • Situational Communication
  • Interpersonal Communication
  • Conflict Resolution
  • Microsoft Office Proficiency
  • Oracle RDMS
  • MySQL
  • NoSQL Databases
  • ACSLS
  • Tape Library Technologies
  • Windows Operating System
  • Linux Operating System
  • Critical thinking
  • Effective communication
  • Problem solving
  • Cross-functional collaboration
  • Team leadership
  • Multitasking Abilities
  • Team collaboration
  • Team building
  • Relationship building
  • Problem-solving
  • Adaptability and flexibility
  • Staff supervision
  • Analytical skills
  • Professional demeanor
  • Written communication
  • Risk management

Websites

Accomplishments

Coursera Scrum Master Certification 2024, Scrumstudy Scrum Fundamentals Certified 2024, Testout A+ Certification 2013, Testout Security+ Certification 2014, Oracle Divarchive Certification 2014, Multiple service recognition awards from both management and customers, Member of the National Eagle Scout Association, Member of the Golden Key International Honors Society, Highly active volunteer with the boy Scouts of America across multiple program levels., Education Coordinator, BNI Power House Chapter, BSA Wood Badge Leadership Training Program Instructor

References

  • Tammy Courtemanche, Client Support, 321-377-1203
  • Patrick Sullivan, Growth and Development Director, 719-466-2444
  • Patrick Jones, Claims Manager, 303-877-4086

Timeline

Senior Curator

Global Logic
04.2024 - Current

Emergency Room Assistant

AESC
11.2023 - 04.2024

Account Services

Farmers Insurance Group
04.2020 - 11.2023

Independent Agent

Aflac
01.2020 - 04.2022

Technical Support Engineer

Oracle
12.2014 - 01.2020

Tier 1 Support Technician (NOC)

Front Porch Digital
03.2014 - 12.2014

Master of Science - Information Technology Management, Project Management

Colorado State University- Global Campus

Bachelor of Science - Information Technology

Colorado State University- Global Campus

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Michael Paytosh