Summary
Overview
Work History
Education
Skills
Timeline
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Michael Nielsen

Rush,CO

Summary

I am talented Owner with excellent customer service and facility oversight skills, with 17 years of experience of Automotive Repair, and 7 years of welding. I am highly effective and comfortable working with people at all skill levels in a company. I am a hardworking Automotive Technician with years of experience in field. Positive and upbeat individual with enthusiasm for work and understanding of good customer service. Motivated to go above and beyond job requirements to satisfy customer needs, help team and meet business objectives. Observant professional with extensive knowledge of welding on various materials. Successful at cutting costs without sacrificing quality and dedicated to completing projects on time.

Overview

16
16
years of professional experience

Work History

Owner/Operator

Rush Automotive & Welding LLC
07.2022 - Current
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
  • Implemented marketing strategies to increase brand awareness and attract new customers.
  • Expanded product offerings by researching market trends and identifying potential growth opportunities.
  • Treated every vehicle that came in as if it were going to be carrying my own family in it.
  • Managed day-to-day business operations.

Lead Automotive Technician

Ronnie's Automotive Services LLC
03.2016 - 06.2022
  • Enhanced vehicle performance by conducting thorough diagnostic tests and identifying necessary repairs.
  • Streamlined repair processes for increased efficiency and customer satisfaction, implementing effective time management strategies.
  • Led a team of automotive technicians to consistently deliver high-quality workmanship and exceed customer expectations.
  • Reduced downtime by effectively prioritizing tasks and ensuring timely completion of maintenance services.
  • Maintained up-to-date knowledge on the latest automotive technology through continuous professional development and training courses.
  • Conducted detailed quality assurance checks on completed repairs, ensuring the highest level of workmanship at all times.
  • Mentored junior technicians in proper repair techniques, contributing to their professional growth within the industry.
  • Facilitated clear communication between team members, fostering a collaborative work environment that enhanced overall productivity.
  • Increased customer trust by providing accurate explanations of technical issues and offering appropriate solutions tailored to individual needs.
  • Performed Service Advisors job due to being at a small repair facility.

Truck Upfiter

Auto Truck Group
02.2015 - 02.2016
  • Modify Cab & Chassis Trucks
  • Installed winches and bumpers
  • Installed crane bodies, PTO's, and wired up truck and crane body for function
  • Installed service bodies, and flat beds
  • Fabricated any needed brackets/bulk heads/mounting frames required for full completion of truck.

91B Wheeled Vehicle Mechanic

Colorado Army National Guard
08.2007 - 08.2013
  • Improved vehicle functionality by diagnosing, repairing, and maintaining wheeled vehicles and their associated systems.
  • Enhanced fleet readiness by performing preventative maintenance checks and services on various types of military vehicles.
  • Reduced downtime for critical equipment with timely troubleshooting and repair of electrical, hydraulic, and powertrain systems.
  • Increased operational efficiency by maintaining accurate records of repairs, parts requisitions, and maintenance schedules.

Education

Associate of Applied Science - Welding Technology

Pikes Peak State College
Colorado Springs
05.2024

Associate of Occupational Studies - Automotive Technology

IntelliTec College - Colorado Springs
Colorado Springs, CO
2011

Skills

  • Business Development
  • Verbal and Written Communication
  • Client Service
  • Customer Relations
  • Time Management
  • Valid Driver's License
  • Understanding the need for proper diagnostics
  • Full vehicle diagnostics/repair including, but not limited to powertrain, drivetrain, brakes, steering and suspension, and electrical
  • Minor repairs on tractors, skid steers, backhoes
  • ASE Certified
  • Welding 7 years experience, including GMAW, SMAW, GTAW, and FCAW
  • Experience in custom fabrication, trailer repair (axle, tongue, and frame), remaking or repair brackets

Timeline

Owner/Operator

Rush Automotive & Welding LLC
07.2022 - Current

Lead Automotive Technician

Ronnie's Automotive Services LLC
03.2016 - 06.2022

Truck Upfiter

Auto Truck Group
02.2015 - 02.2016

91B Wheeled Vehicle Mechanic

Colorado Army National Guard
08.2007 - 08.2013

Associate of Applied Science - Welding Technology

Pikes Peak State College

Associate of Occupational Studies - Automotive Technology

IntelliTec College - Colorado Springs

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Michael Nielsen