Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Michael McKinney

Aurora

Summary

Proven track record in time management and customer service, exemplified during my tenure at 24-7 Intouch. Skilled in utilizing GPS navigation and maintaining a clean driving record, I've effectively enhanced customer satisfaction and operational efficiency. My ability to manage high-stress situations and communicate effectively has consistently improved service delivery and client retention.

Overview

28
28
years of professional experience
1
1
Certification

Work History

Recreation Porter

Department of Corrections
11.2019 - 02.2025
  • Communicated with coworkers and managers about completed duties.
  • Maintained a strong work ethic and punctuality, consistently arriving on time and prepared for each shift.
  • Maintained a clean and welcoming environment for guests through regular cleaning of lobby, hallways, and restrooms.
  • Cleaned and organized building areas as required.

Driver

Uber
05.2017 - 08.2019
  • Followed all relevant traffic laws and safety regulations.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Achieved safe driving records by consistently following traffic rules and regulations.
  • Delivered goods and products to customer on time and in excellent condition.
  • Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
  • Maintained professional and friendly demeanor during deliveries to uphold company reputation.

Customer Service Representative

24-7 Intouch
04.2016 - 11.2018
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

Dispatcher

TransExpress
07.2014 - 02.2017
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
  • Directed dispatching, routing, and tracking of Number fleet vehicles.
  • Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.

Order Picker

Sprint
06.2010 - 08.2014
  • Collaborated with team members to ensure timely completion of orders during peak demand periods.
  • Excellent communication skills, both verbal and written.
  • Reduced order processing time with the use of RF scanning equipment and inventory management software.
  • Improved order accuracy by meticulously picking items according to pick list and packing slip requirements.

Front End Manager

Walmart
11.2006 - 07.2010
  • Monitored cash drawers in Number checkout stations to verify adequate cash supply.
  • Oversaw cashier operations, bookkeeping, and security.
  • Maintained strong customer relations and effective customer service standards.
  • Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.

Shift Manager

Burger King
02.2000 - 10.2006
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained and mentored new employees to maximize team performance.
  • Promoted a positive work environment through open communication and constructive feedback.
  • Supervised employees and oversaw quality compliance with company standards for food and services.

Forklift Operator

Crocs
07.1997 - 02.2000
  • Kept warehouse clean and organized by removing debris and returning unused pallets to designated areas.
  • Improved warehouse efficiency by skillfully operating forklifts to move, locate, and stack materials.
  • Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
  • Transported goods between warehouse locations according to shipment and storage needs.

Delivery Driver

Coca-Cola
05.1998 - 01.2000
  • Delivered packages to customer doorsteps and business offices.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Verified accuracy of all deliveries against order forms.
  • Completed on-time deliveries by choosing best and most efficient routes.

Education

Graduate Certificate - Customer Service

Pueblo Community College
Pueblo, CO
09.2024

High School Diploma - English, Math

Montbello High School
5000 Crown Blvd
08.1990

Skills

  • Time management
  • Valid Driver's license
  • Customer service
  • Clean driving record

Certification

Customer service

Timeline

Recreation Porter

Department of Corrections
11.2019 - 02.2025

Driver

Uber
05.2017 - 08.2019

Customer Service Representative

24-7 Intouch
04.2016 - 11.2018

Dispatcher

TransExpress
07.2014 - 02.2017

Order Picker

Sprint
06.2010 - 08.2014

Front End Manager

Walmart
11.2006 - 07.2010

Shift Manager

Burger King
02.2000 - 10.2006

Delivery Driver

Coca-Cola
05.1998 - 01.2000

Forklift Operator

Crocs
07.1997 - 02.2000

Graduate Certificate - Customer Service

Pueblo Community College

High School Diploma - English, Math

Montbello High School

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