Michael McGrath
Westminster
Summary
Accomplished Senior Service Technician with a proven track record at Mechanical Solutions INC, showcasing expertise in advanced diagnostics and exceptional customer service. Demonstrated ability to exceed performance metrics by over 20% through meticulous troubleshooting and effective communication. Skilled in electrical systems and fostering client trust, adept at collaborating with teams for complex problem resolution.
Overview
11
11
years of professional experience
Work History
Senior Service Technician
Mechanical Solutions INC
06.2019 - Current
- Exceeded performance metrics through diligent troubleshooting and precise execution of repair procedures.
- Adhered to company safety protocols, reducing the risk of accidents or injury during service visits.
- Collaborated with engineering teams for complex technical problems, ensuring prompt resolution and minimal disruption to clients.
- Increased client trust by providing accurate quotes for services rendered based on diagnostic findings while remaining transparent about potential additional costs.
- Delivered exceptional customer support through clear communication, active listening skills, empathy when addressing concerns.
Service Technician
Ryco Enterprises
04.2014 - 06.2019
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
Education
General -
Stanley Lake High School
Broomfield, CO05.1990
Skills
- Remote support
- Advanced diagnostics
- Field service
- Electrical systems
- System installation
- Performance testing
- Mechanical aptitude
- HVAC systems
- Customer service
- Mechanical tools
- Work with minimal supervision
- Attention to detail
- Flexible and adaptable
- Punctual and reliable
- Installation and repair
- Troubleshooting skills
- Valid Driver's license
- Hand tools
Timeline
Senior Service Technician
Mechanical Solutions INC
06.2019 - Current
Service Technician
Ryco Enterprises
04.2014 - 06.2019
General -
Stanley Lake High School
Similar Profiles
Blake RobyBlake Roby
Journeyman Plumber at Integrated Mechanical SolutionsJourneyman Plumber at Integrated Mechanical Solutions
Bob HaterBob Hater
HVAC Service Manager at Titan Mechanical SolutionsHVAC Service Manager at Titan Mechanical Solutions
Isaiah BowdenIsaiah Bowden
2nd Year Hvac Apprentice at Energesco Mechanical Solutions2nd Year Hvac Apprentice at Energesco Mechanical Solutions