Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Michael Martinez

Aurora

Summary

Diversely skilled Technical Engineer with 5 years helping businesses maintain smooth operations and optimal workflow as well as building relations with multiple different businesses and clients.

Overview

8
8
years of professional experience

Work History

Systems Administrator

Triunity Engineering & Management
05.2023 - Current
  • Streamlined network administration tasks for increased efficiency through automation scripts.
  • Enhanced system security with regular patch updates and vulnerability assessments.
  • Reduced downtime during migrations by conducting thorough planning and testing processes.
  • Collaborated with IT team members to develop comprehensive disaster recovery plans, enhancing business continuity efforts.
  • Resolved escalated help desk tickets promptly, providing high-quality support to end users experiencing technical issues.
  • Proactively identified areas for improvement in the IT infrastructure, recommending appropriate technology solutions to boost productivity and performance levels.
  • Assisted in the onboarding process of new employees by setting up workstations, provisioning accounts, and providing initial IT training as necessary.
  • Led large-scale infrastructure projects to successful completion
  • Integrated and updated software products to boost system compatibility.
  • Spearheaded inventory control measures to replenish and maintain IT equipment.
  • Setup MDM (Intune) and Apple Business Manager for Windows machines and Apple iPad devices.
  • Setup a Company portal application for users to find their applications.

Technical Engineer II

Greystone Technology
09.2019 - 05.2023
  • Developed and maintained relationships with suppliers to facilitate quality and timely delivery of materials.
  • Wrote instruction manuals and technical guidance for clients and colleagues.
  • Performed preventive maintenance on network system, maintaining average uptime of 98%.
  • Trained and mentored junior engineers, providing guidance and direction. (Shared Services team)
  • Performed scheduled service work, installations, testing and repairs.
  • Documented and developed engineering procedures and processes. (Microsoft Intune, Azure SSO, etc.)
  • Provided technical support in both on-site and telephone consultations.
  • Offered troubleshooting via voice and text chat, maintaining resolution rates of 90%.
  • Diagnosed malfunctions in Windows/MacOS, directing support tickets to appropriate personnel for remediation.
  • Worked with SLA's with 30 minute response times and resolutions.

Technician

SimpleFly Tech
01.2018 - 09.2019
  • I.T
  • Consulting company, specializing in small businesses, schools, and churches
  • Network setup and maintenance
  • Help desk system for clients
  • Active Directory and management
  • Office365/Gsuite management
  • Hardware repair and troubleshooting
  • Virtual Machine deployment
  • System admin
  • Cabling/Network patch
  • Server maintenance and deployment
  • Imaging computers/OS
  • Contact: Francisco Martinez – fmartinez@simpleflytech.com

Solution Specialist

Verizon Wireless
12.2015 - 12.2017
  • Assisted with sales
  • Troubleshooting customer phones/tablets/etc
  • Inventory management
  • Customer support
  • Account support
  • Contact: Emily Anderson – 3036271146

Education

Associate of Science -

Arapahoe College
Littleton, CO
05.2016

Skills

  • Technical Documentation
  • Remote Support
  • Digital Technology
  • System Deployment Monitoring
  • Office Meetings
  • Bug Fixes
  • Training Junior Team Members
  • Equipment Replacement
  • Professional Relationships

Languages

Spanish

Timeline

Systems Administrator

Triunity Engineering & Management
05.2023 - Current

Technical Engineer II

Greystone Technology
09.2019 - 05.2023

Technician

SimpleFly Tech
01.2018 - 09.2019

Solution Specialist

Verizon Wireless
12.2015 - 12.2017

Associate of Science -

Arapahoe College

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Michael Martinez