Michael Martinez
Aurora
Summary
Diversely skilled Technical Engineer with 5 years helping businesses maintain smooth operations and optimal workflow as well as building relations with multiple different businesses and clients.
Overview
8
8
years of professional experience
Work History
Systems Administrator
Triunity Engineering & Management
05.2023 - Current
- Streamlined network administration tasks for increased efficiency through automation scripts.
- Enhanced system security with regular patch updates and vulnerability assessments.
- Reduced downtime during migrations by conducting thorough planning and testing processes.
- Collaborated with IT team members to develop comprehensive disaster recovery plans, enhancing business continuity efforts.
- Resolved escalated help desk tickets promptly, providing high-quality support to end users experiencing technical issues.
- Proactively identified areas for improvement in the IT infrastructure, recommending appropriate technology solutions to boost productivity and performance levels.
- Assisted in the onboarding process of new employees by setting up workstations, provisioning accounts, and providing initial IT training as necessary.
- Led large-scale infrastructure projects to successful completion
- Integrated and updated software products to boost system compatibility.
- Spearheaded inventory control measures to replenish and maintain IT equipment.
- Setup MDM (Intune) and Apple Business Manager for Windows machines and Apple iPad devices.
- Setup a Company portal application for users to find their applications.
Technical Engineer II
Greystone Technology
09.2019 - 05.2023
- Developed and maintained relationships with suppliers to facilitate quality and timely delivery of materials.
- Wrote instruction manuals and technical guidance for clients and colleagues.
- Performed preventive maintenance on network system, maintaining average uptime of 98%.
- Trained and mentored junior engineers, providing guidance and direction. (Shared Services team)
- Performed scheduled service work, installations, testing and repairs.
- Documented and developed engineering procedures and processes. (Microsoft Intune, Azure SSO, etc.)
- Provided technical support in both on-site and telephone consultations.
- Offered troubleshooting via voice and text chat, maintaining resolution rates of 90%.
- Diagnosed malfunctions in Windows/MacOS, directing support tickets to appropriate personnel for remediation.
- Worked with SLA's with 30 minute response times and resolutions.
Technician
SimpleFly Tech
01.2018 - 09.2019
- I.T
- Consulting company, specializing in small businesses, schools, and churches
- Network setup and maintenance
- Help desk system for clients
- Active Directory and management
- Office365/Gsuite management
- Hardware repair and troubleshooting
- Virtual Machine deployment
- System admin
- Cabling/Network patch
- Server maintenance and deployment
- Imaging computers/OS
- Contact: Francisco Martinez – fmartinez@simpleflytech.com
Solution Specialist
Verizon Wireless
12.2015 - 12.2017
- Assisted with sales
- Troubleshooting customer phones/tablets/etc
- Inventory management
- Customer support
- Account support
- Contact: Emily Anderson – 3036271146
Education
Associate of Science -
Arapahoe College
Littleton, CO05.2016
Skills
- Technical Documentation
- Remote Support
- Digital Technology
- System Deployment Monitoring
- Office Meetings
- Bug Fixes
- Training Junior Team Members
- Equipment Replacement
- Professional Relationships
Languages
Spanish
Timeline
Systems Administrator
Triunity Engineering & Management
05.2023 - Current
Technical Engineer II
Greystone Technology
09.2019 - 05.2023
Technician
SimpleFly Tech
01.2018 - 09.2019
Solution Specialist
Verizon Wireless
12.2015 - 12.2017
Associate of Science -
Arapahoe College
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