Michael Marquez
Highlands Ranch,CO
Summary
To obtain a job position in a business related industry and further my corporate training and career development Results-driven retail management professional determined to exceed company sales goals. Successful at leveraging financial and marketing education to make smart purchasing and merchandising decisions. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales.
Overview
14
14
years of professional experience
Work History
District Sales Manager
Associated Wholesale Grocers
04.2024 - Current
- Managed 72 independent grocery stores in 5 states.
- Educate retailers on AWG programs to drive same store sales and profitability.
- Develop and implement promotions and merchandising programs for long-term success.
- Advise and consult with membership to improve operational effectiveness and efficiency.
- Coordinate with members on store resets, remodels, upgrades, and new store builds.
- Secure cooperation from members regarding credit policies and prompt unloading of merchandise.
- Support advertising activities through ad groups in collaboration with members.
- Make regular planned store calls to support profitable sales growth.
- Interpret financial and operating statements and advise members on strengths and weaknesses.
- Perform analysis and planning to meet goals and objectives for assigned members.
- Work as part of the AWG sales team to meet total job responsibilities.
- Conduct market analysis of competitors' merchandising and pricing strategies.
- Maintain accurate records and submit required documentation on time.
- Develop weekly ads in collaboration with members and vendors.
- Monitor sales opportunities, inventory control, and quality control for members.
- Secure new members and ensure they understand company policies.
General Manager
Waterway
12.2017 - Current
- Train and develop store managers to successfully run the business and meet success outcomes.
- Reduce business expenditures by minimizing product waste and appropriately monitoring labor.
- Maintain operational proficiency using proactive oversight and corrective action when needed.
- Develop and maintain a high Net Promoter score to ensure customer satisfaction and return.
- Develop community relationships through fundraising and allocation of donations to schools and nonprofits.
- Coordinate and process damage claims.
- Provide ongoing analysis of operating and financial results.
- Manage and deposit check disbursements and new account billing.
Center Store Field Specialist
King Soopers
07.2021 - 03.2024
- In charge of 30 stores creating and maintaining King Soopers standards with employees and vendors.
- Improved field operations efficiency by implementing new technologies and procedures.
- Enhanced client satisfaction by providing timely and accurate project updates.
- Reduced equipment downtime with regular maintenance and troubleshooting efforts.
- Ensured optimal performance, conducting thorough pre-job checks and calibrations.
- Collaborated with team members to develop innovative solutions for complex field challenges.
Assistant Store Manager
King Soopers
10.2019 - 05.2021
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Maximized profits by negotiating better deals with vendors and reducing shrinkage through loss prevention strategies.
- Increased employee retention, training staff in effective customer service techniques and product knowledge.
- Delivered consistent sales growth by identifying opportunities for promotions and cross-selling products to customers.
- Collaborated with store manager to develop marketing initiatives that drove traffic and increased brand awareness.
Sales & Store Manager
American Furniture Warehouse
01.2016 - 01.2017
- Trained and developed sales associates to maximize sales revenue and minimize returns; kept return rate at 2%.
- Identified solutions to avoid returns, using education and an honest sales approach.
- Coordinated and maintained operations of warehouse, staging, cashiering, decorating, maintenance, and security.
- Oversaw the quality and effectiveness of sales teams, floor presentations, and customer service.
- Demonstrated proficiency in administrative duties such as end-of-day overviews, payroll, deposits and productivity reports.
- Promoted community engagement by participating in Junior Achievement, Easter Seals, Toys for Tots, and other nonprofit programs.
- Strategically goal-planned from a corporate perspective, coordinating with the Chief Executive Officer.
Sales Associate & Trainer
American Furniture Warehouse
01.2014 - 01.2016
- Provided direct customer service and built a foundation for future customer relations.
- Generated revenue using evidence-based best practices such as an honest, open-minded approach.
- Assisted in the training and development of onboarding sales associates.
- Provided goal-based, solutions-focused approach to meeting consumer needs.
- Building Commercial clientele to maintain a steady and consistent cash flow.
Airman First Class
United States Air Force
01.2011 - 01.2012
- In charge of 30 stores creating and maintaining King Soopers standards with employees and vendors.
- Improved field operations efficiency by implementing new technologies and procedures.
- Enhanced client satisfaction by providing timely and accurate project updates.
- Reduced equipment downtime with regular maintenance and troubleshooting efforts.
- Ensured optimal performance, conducting thorough pre-job checks and calibrations.
- Collaborated with team members to develop innovative solutions for complex field challenges.
Education
Bachelor of Science - Business
Colorado Technical University
Colorado Springs, CO12.2019
Skills
- Training & development
- Profit & loss
- Recruiting
- Territory management
- Organizational skills
- Merchandising
- Office management
- Change Management
- Balance sheet reconciliation
- Time management
- Performance Improvements
- Cost accounting
- Human resources management
- Relationship management
- Negotiation
- Finances
- Business development and planning
- Cross-Functional Collaboration
- Managed a store that exceeded company expectations in every category during the third and fourth quarter
- Financial services
- Supervised team of 56 staff members
- Sales
- Payroll
- Merchandising
- Communication skills
- Business development
- Training
- Customer Relationship Building
- Filing
- Senior leadership
- Scheduling
- Operations
- Computer skills
- Customer service
- Microsoft Powerpoint
- Bookkeeping
- Microsoft Word
- Research
- Google Docs
- Team development
- Leadership
- Succession planning
- Budgeting
- Analysis skills
- Sales Presentations
- Human Resources
- Benefits administration
- Records management
- Accounting software
- Financial modeling
- Vendor Management
- Workers' compensation
- Accounting
- Microsoft Office
- Project management
- Labor & delivery
- IT
- Product management
- Retail sales
- Marketing
- QuickBooks
- Microsoft Excel
- Administrative experience
- Process improvement
- Account management
- Enterprise sales
- Customer Relationship Management
- Store management
- Store Management Experience
- B2B
- Increased sales by 7% by coaching department managers on new merchandising standards
- Presentation skills
- Employee relations
- Power BI
- Sales expertise
- Inventory
- Revenue Growth
- ERP systems
- Conflict management
- Management
- Dealership experience
- Used Microsoft Excel to develop inventory tracking spreadsheets
- Writing skills
- Forecasting
- Customer relationship management
- Supervising experience
- Account reconciliation
Timeline
District Sales Manager
Associated Wholesale Grocers
04.2024 - Current
Center Store Field Specialist
King Soopers
07.2021 - 03.2024
Assistant Store Manager
King Soopers
10.2019 - 05.2021
General Manager
Waterway
12.2017 - Current
Sales & Store Manager
American Furniture Warehouse
01.2016 - 01.2017
Sales Associate & Trainer
American Furniture Warehouse
01.2014 - 01.2016
Airman First Class
United States Air Force
01.2011 - 01.2012
Bachelor of Science - Business
Colorado Technical University
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