Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Michael Langiano

Milliken

Summary

Accomplished technical leader with 10+ years of experience with GNSS and sensor-based machine control systems, primarily in the construction and agriculture industries. Known for strong skills in field support, diagnostics, and training development directed towards enhancing client satisfaction. Proven ability to lead global deployments and support operations for civilian and Department of Defense initiatives.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Training and Content Lead – Machine Control

Trimble Inc.
07.2024 - Current
  • Responsible for designing and implementing effective training programs and supporting content to enhance the technical skills of employees and distribution partners.
  • Designed, authored, and delivered a comprehensive multi-course curriculum—both in-person and virtual—covering Trimble Machine Control operation, installation, and technical troubleshooting.
  • Successfully trained personnel from 10+ dealer organizations across all Trimble sales channels (SITECH, TTO, OEM), resulting in multiple certifications as Basic Trimble Technicians.
  • Performed training needs analyses to identify skill gaps and tailored programs to address workforce requirements.
  • Managed and maintained a centralized training content database for internal staff and external partners.
  • Evaluated training program effectiveness and adjusted delivery methods and materials to ensure high levels of trainee competence and confidence.
  • Applied project management tools and methodologies to plan, execute, and track training initiatives, meeting all scope, budget, and timeline goals.
  • Provided performance coaching and feedback to instructors to uphold instructional quality and learner outcomes.
  • Acquired and maintained training infrastructure, including on-site equipment, GNSS infrastructure, and heavy machinery.
  • Developed and managed Trimble Machine Control training content within the Learn.Trimble.com Learning Management System (LMS).

Support Team Lead

Trimble Inc.
01.2019 - 07.2024
  • Directed daily operations of in-field and in-office technical support teams.
  • Executed multi-year U.S. Army contract with 1,200+ equipment installations globally.
  • Designed onboarding and training programs for new hires and end-users, including DoD personnel.
  • Maintained >80% first-response KPI through data-driven process improvements.
  • Fostered strong customer relationships and built an internal mentoring culture.

Field Support Representative

Trimble Inc.
01.2015 - 01.2019
  • Conducted installation, diagnostics, and repair of GNSS-based systems across civilian and military sectors.
  • Delivered operator and maintenance training for new equipment.
  • Delivered direct support for US Department of Defense customers.
  • Interpreted schematics and blueprints to execute field-based diagnosis and repair.

Agriculture Technical Support Representative

Trimble Inc.
01.2012 - 01.2015
  • Delivered Tier 1/2 support to global customers; primary support for APAC region (2013–2015).
  • Resolved complex issues under 2-hour average time-to-resolution.
  • Authored technical manuals and training courses for dealer technician certification.
  • Managed support tickets and developed internal knowledge base resources.

Education

Diploma - Chassis Fabrication & High Performance Engines

Wyotech
Laramie, WY

Diploma - Advanced Diesel Technology

Wyotech
Laramie, WY

Associate of Specialized Technology - Diesel Technology and Management

Wyotech
Laramie, WY

Skills

  • Effective communication
  • Team leadership
  • Content development
  • Training design
  • Machine control technology
  • Technical troubleshooting
  • Customer relationship management
  • Technical documentation
  • GNSS diagnostics
  • Equipment installation
  • Systems diagnostics

Certification

  • General Radiotelephone Operator License with Radar Endorsement (GROL)

Timeline

Training and Content Lead – Machine Control

Trimble Inc.
07.2024 - Current

Support Team Lead

Trimble Inc.
01.2019 - 07.2024

Field Support Representative

Trimble Inc.
01.2015 - 01.2019

Agriculture Technical Support Representative

Trimble Inc.
01.2012 - 01.2015

Diploma - Chassis Fabrication & High Performance Engines

Wyotech

Diploma - Advanced Diesel Technology

Wyotech

Associate of Specialized Technology - Diesel Technology and Management

Wyotech

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Michael Langiano