Michael Landers
Aspen,CO
Summary
Dedicated and results-driven professional with a strong background in customer service, team collaboration, and operational efficiency. Skilled at building positive client relationships, resolving issues promptly, and delivering high-quality experiences. Experienced in streamlining workflows, training team members, and contributing to a cohesive and productive work environment. Adaptable and detail-oriented, committed to exceeding expectations and fostering satisfaction in every role.
Overview
8
8
years of professional experience
Work History
Owner, Lawn Care Business
Owner
04.2016 - 10.2020
- ]]Founded and operated a successful lawn care business, providing services including mowing, weed eating, and yard cleanup.
- Acquired and retained a steady client base of six] households through direct marketing and consistent service quality.
- Managed all aspects of the business, including scheduling, customer relations, and financial oversight.
- Hired and supervised an additional employee to ensure efficiency while balancing commitments as a student-athlete
Cook
Arapahoe Basin
01.2021 - 05.2021
- Prepared and cooked food in a high-altitude, mid-mountain environment, ensuring consistent quality and presentation.
- Assisted with kitchen setup and food preparation to maintain efficiency during peak service times.
- Provided excellent customer service while serving guests in a buffet-style setting, ensuring a welcoming experience.
- Maintained cleanliness and organization in the kitchen and dining areas, adhering to health and safety standards.
- Adapted to the challenges of working in a fast-paced, high-volume environment at a ski resort.
Maintenance /Grounds Worker
Bell Management
05.2021 - 08.2021
- Maintained the pool and landscaping for a 194-unit apartment complex, ensuring cleanliness, safety, and aesthetic appeal.
- Balanced chemical levels and performed daily pool maintenance in compliance with safety standards.
- Sustained newly planted trees and greenery, enhancing property value through diligent care.
- Worked outdoors during the summer, demonstrating dedication and physical endurance.
Assistant Manager
Bell Management
05.2022 - 08.2022
- Promoted to manage customer service for prospective and current residents at a prestigious apartment complex.
- Handled leasing paperwork, rent collection, and communications with external vendors.
- Assisted in resolving tenant concerns promptly and professionally, ensuring high resident satisfaction.
- Coordinated with management to streamline administrative processes.
Assistant Manager and Team Leader
Bell Management
05.2023 - 08.2023
- Promoted again to oversee an eight-person team, responsible for scheduling, task delegation, and quality assurance.
- Collaborated with team members to gain insight into workflows and improve efficiency.
- Developed training plans and provided hands-on support to new hires.
- Monitored task timelines to ensure deadlines were met without compromising quality.
- Created and managed a social media presence for the company, increasing online engagement and promoting properties to prospective tenants.
Supervisor
Bell Management
05.2024 - 08.2024
- Supervised multiple apartment complexes, conducting inspections to identify and address landscaping and maintenance issues.
- Ensured unit readiness and adherence to high-quality standards by working closely with maintenance teams.
- Reviewed and audited managers' paperwork to ensure compliance and accuracy.
- Provided guidance and mentorship to on-site managers, addressing operational questions and challenges.
- Delivered actionable feedback to improve property conditions and tenant satisfaction across complexes.
Education
Bachelor of Arts - Communication
University of Colorado At Boulder
Boulder, CO12-2024
High School Diploma -
Joplin High School
Joplin, MO05-2020
Skills
- Customer service
- Staff management
- Goal oriented
- Complex Problem-solving
- Multitasking
- Team collaboration
- Effective communication
- Interpersonal communication
- Customer relationship management
- Team leadership
- Adaptability
- Interpersonal skills
Timeline
Supervisor
Bell Management
05.2024 - 08.2024
Assistant Manager and Team Leader
Bell Management
05.2023 - 08.2023
Assistant Manager
Bell Management
05.2022 - 08.2022
Maintenance /Grounds Worker
Bell Management
05.2021 - 08.2021
Cook
Arapahoe Basin
01.2021 - 05.2021
Owner, Lawn Care Business
Owner
04.2016 - 10.2020
Bachelor of Arts - Communication
University of Colorado At Boulder
High School Diploma -
Joplin High School
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