Michael J Palermo
Castle Rock
Summary
Results-oriented, with extensive Human Resources and Banking experience and posiIve reputaIon as a Business Professional, Change Agent. Customer Advocate and OrganizaIonal Development Expert, recognized for skills in RelaIonship Building, Strategic Planning, Regulatory Compliance, Profit OpImizaIon and Outstanding Customer Support.
Overview
33
33
years of professional experience
Work History
Branch Service Manager NMLS 187991
Vectra Bank
04.2022 - Current
- Provide coaching to tellers, and complete all quarterly certifications for the Branch operations.
- Ensure compliance with all required regulatory regulations.
- Effective performance management and evaluations.
- Hire train and retain employees.
- Resolve complex customer issues.
- Participate in cross selling of products to customers.
- Encourage CSA to cross sell products.
- Buy/ sell cash.
- Buy sell foreign currency.
- Balance all vault transactions.
Client Service Officer NMLS 187991
United Business Bank
07.2021 - 04.2022
- Provide coaching to tellers and complete all monthly and quarterly certifications.
- Process teller transactions, audit and balance the vault, buy and sell cash.
- Open new accounts for consumers and businesses.
Senior Service Officer
BNP Paribas Bank of The West
07.2019 - 07.2020
- Provides coaching and direction to front line customer service staff.
- Assists with accurately processing deposits, transfers, withdraws and other transactions and provides superior customer service.
- Performs all customer transactions including sales transactions.
- Maintain vault cash totals and balancing.
Branch Operations Supervisor
Citywide Banks-Aurora Co.
06.2018 - 07.2019
- Responsible for all branch operations including vault control, cash ordering, teller supervision, new accounts, Increase sales, check approval and providing outstanding customer service.
Universal Banker
Citywide Banks- Centennial, CO
08.2015 - 05.2018
- Lead Teller responsible for a variety of financial transactions for both commercial and consumer customers.
- Increase products for customers by identifying financial needs that will benefit the customer and signing them up for the appropriate product.
- Daily balancing of vault, cash recycler, cash buy and sell to FRB.
Assistant Operations Manager Lead Teller
Champion Bank
Parker
02.2015 - 08.2015
- Responsible for auditing day to day reports, including Large CTR listings, OFAC flags and resolution of incorrect item processing.
- Daily balancing of vault.
Financial Representative
1st Bank
Castle Rock
01.2011 - 10.2014
- Responsible for handling a variety of functions, including financial transactions, customer service and preparation of accurate documentation, for this regional bank.
- Received a 100% positive rating from 'mystery shoppers' after 8 consecutive site visits.
Department Manager Sales Executive
Jos. A. Bank Clothiers
Knoxville
01.2010 - 01.2011
- Coordinated floor sales, creative promotions, client relations, visual merchandising, cash handling and fashion consulting for this leading US apparel retailer.
Vice President Business Development
OI Partners Russell Montgomery Associates
Knoxville
01.2009 - 01.2010
- Prospected for and acquired key relationships, while providing HR services that encompassed outsourcing, coaching, outplacement, organizational change and leadership development, for this consulting firm.
- Active volunteer and business consultant.
- Counseled small business owners in various HR issues to avoid costly litigation and reduce turnover.
Senior HR Business Partner
UT Battelle Oak Ridge National Laboratory
Oak Ridge
01.2005 - 01.2007
- In charge of driving significant corporate change and supporting HR operations for 2,000 employees at 2 major directorates for this Department of Energy contractor.
- Spearheaded the design and delivery of highly effective programs that encompassed staff retention, compensation planning, policy development and executive coaching, resulting in 2% less turnover.
- Transformed the company image of the HR function to being a full partner in enhancing operating efficiencies.
- Personally mentored and supervised 5 direct employees increasing productivity and job performance.
Director of Human Resources
Industrial Design Construction
Portland
01.2001 - 01.2005
- Responsible for overseeing all HR activities with a team of 25 professionals for over 1,500 multifunctional employees at locations in Europe, Asia and the US for this architectural and engineering firm that designs clean rooms and other high-tech facilities for semiconductor manufacturers worldwide.
- Served as an important advisor and confidant to the Executive Management Team.
- Succeeded in maintaining a positive, growth-client perspective despite negative economic conditions.
- Restructured French operations and decreased staff by 75%, recovering $2.5 million each year and ensuring full compliance with complex French labor laws.
- Retooled expatriate programs and reduced operating costs by $500,000; recruited and deployed qualified staff into critical positions in Europe and Asia.
- Eliminated a sabbatical program that saved $15 million in future financial accruals.
Senior HR Business Partner
Analog Devices
Wilmington
01.1993 - 01.2000
- Managed all aspects of employee relations, staff retention and organizational development in support of overall company growth and operations in sales, production, engineering and facilities maintenance.
- Designed and implemented a 360-degree feedback intervention program that greatly assisted in retaining 6 senior-level managers and avoiding $900,000 in potential lost productivity and recruiting expenses.
- Spearheaded major corporate restructuring of logistics and back-end manufacturing areas, resulting in a 100% retention rate.
- Held management and professional positions with IBM in human resources administration, business operations, accounts receivable and multi-project execution.
- Tasked with setting up and maintaining a HR presence in Beijing, China, growing the unit from 25 expats and 300 local employees at 2 locations to 125 expats and 1,000 employees at 4 locations.
- Managed the Accounts Receivable system for the IBM domestic organization, supporting 2,000 administrators nationwide in processing over $2.8 billion in collections per month.
- Headed up a project office in New York City to facilitate the downsizing of the entire Northeast Region, separating 14,000 employees without a single lawsuit.
Education
B.S. - Management
Leslie University
Cambridge, MAA.S. - Human Resources
Northeastern University
Boston, MASkills
- Strategic Planning
- Relationship Building
- Performance Metrics
- HRIS Assets
- Change Management
- Cost Reductions
- Succession Planning
- Coaching/Mentoring
- Risk Management
- Compensation & Benefits
- Process Improvements
- Development
- Policies
- Customer Service
- Operational Streamlining
- Regulatory Compliance
- Talent Management
- Needs Analysis
- Executive Coaching
Additional Information - Core Competencies
- Strategic Planning
- Relationship Building
- Performance Metrics
- HRIS Assets
- Change Management
- Cost Reductions
- Succession Planning
- Coaching/Mentoring
- Risk Management
- Compensation & Benefits
- Process Improvements
- Development
- Policies
- Customer Service
- Operational Streamlining
- Regulatory Compliance
- Talent Management
- Needs Analysis
- Executive Coaching
Timeline
Branch Service Manager NMLS 187991
Vectra Bank
04.2022 - Current
Client Service Officer NMLS 187991
United Business Bank
07.2021 - 04.2022
Senior Service Officer
BNP Paribas Bank of The West
07.2019 - 07.2020
Branch Operations Supervisor
Citywide Banks-Aurora Co.
06.2018 - 07.2019
Universal Banker
Citywide Banks- Centennial, CO
08.2015 - 05.2018
Assistant Operations Manager Lead Teller
Champion Bank
02.2015 - 08.2015
Financial Representative
1st Bank
01.2011 - 10.2014
Department Manager Sales Executive
Jos. A. Bank Clothiers
01.2010 - 01.2011
Vice President Business Development
OI Partners Russell Montgomery Associates
01.2009 - 01.2010
Senior HR Business Partner
UT Battelle Oak Ridge National Laboratory
01.2005 - 01.2007
Director of Human Resources
Industrial Design Construction
01.2001 - 01.2005
Senior HR Business Partner
Analog Devices
01.1993 - 01.2000
B.S. - Management
Leslie University
A.S. - Human Resources
Northeastern University
Similar Profiles
Brenda EldridgeBrenda Eldridge
Loan Adminstration Manager-Middle Office at Vectra BankLoan Adminstration Manager-Middle Office at Vectra Bank
Jonathan GebretsadikJonathan Gebretsadik
Associate Banker at Vectra BankAssociate Banker at Vectra Bank
Stacie ManzanaresStacie Manzanares
Branch Manager at Vectra BankBranch Manager at Vectra Bank
Justin BrownJustin Brown
Program Manager at Douglas County School DistrictProgram Manager at Douglas County School District
Kyle McFaddenKyle McFadden
Operations Director at Alerio Technology GroupOperations Director at Alerio Technology Group