Michael Humphryes
Parker
Summary
Dynamic Field Service Technician with extensive experience in problem-solving and team leadership. Known for implementing process improvements that enhance service efficiency and foster a culture of safety. Dedicated to mentoring junior technicians and driving customer satisfaction.
Diligent Safety Council Leader with solid background in safety management and hazard prevention. Successfully implemented safety protocols that minimized workplace incidents and ensured compliance with industry standards. Demonstrated expertise in risk assessment and emergency response planning.
Experienced with training program development and team management. Utilizes effective communication and leadership to inspire team success. Knowledge of operational processes and performance optimization.
Overview
10
10
years of professional experience
Work History
Field Service Technician
Mettler Toledo
Denver, CO
07.2021 - Current
- Diagnosed and repaired complex weighing systems to ensure optimal performance.
- Conducted routine maintenance on equipment, enhancing reliability and reducing downtime.
- Provided technical support to clients, resolving issues promptly and efficiently.
- Trained junior technicians on installation procedures and troubleshooting techniques.
- Implemented process improvements that increased service efficiency and customer satisfaction.
- Conducted regular safety audits and inspections to identify hazards and ensure regulatory compliance.
- Monitored incident reporting systems, analyzing trends to recommend preventive measures and improve safety protocols.
- Evaluated personal protective equipment (PPE) usage, ensuring availability and proper training for all employees.
- Provided ongoing support and resources to supervisors in managing safety performance within their departments, fostering a culture of accountability among leadership.
Industrial Field Service Technician
Alabama Scale Systems/Memphis Scaleworks
Birmingham, AL
01.2017 - 07.2021
- Diagnosed and repaired industrial scales and weighing equipment on-site.
- Conducted routine maintenance and calibration of various scale models to ensure accuracy.
- Provided technical support to clients, resolving issues efficiently via phone or in-person visits.
- Developed and implemented training programs for junior technicians on equipment handling and safety protocols.
- Conducted on-site installations of analytical balances and measurement systems for diverse clientele.
- Delivered technical training to clients, enhancing their understanding of equipment operation and maintenance.
- Collaborated with engineering teams to troubleshoot complex issues, improving service response times.
- Developed service manuals and documentation, streamlining repair processes for technicians.
- Led process improvement initiatives that increased efficiency in field operations and customer satisfaction ratings.
- Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
Education
High School Diploma -
Homeland Christian Academy
Gardendale, AL04-2009
Skills
- Problem-solving
- Positive attitude
- Troubleshooting and repair
- Field repairs
- Customer service
- Inventory management
- Courteous and professional
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Complex Problem-solving
- Staff training and development
- Goal setting
- Documentation and reporting
- Relationship building
- Strategic planning
- Customer relationship management (CRM)
- Budget control
- Coaching and mentoring
- Work prioritization
- Recruiting and interviewing
Timeline
Field Service Technician
Mettler Toledo
07.2021 - Current
Industrial Field Service Technician
Alabama Scale Systems/Memphis Scaleworks
01.2017 - 07.2021
High School Diploma -
Homeland Christian Academy