Summary
Overview
Work History
Education
Skills
Accomplishments
LANGUAGES
Timeline
Generic

MICHAEL HOVEM

Denver

Summary

Dedicated professional with proven performance in management, leadership and communication. Detail-oriented in problem-solving and planning. Ready to make an immediate contribution to your organization. Current student looking to join the workforce to gain real-world experience. Ability to complete tasks on time in both individual and team settings. Dependable and reliable, ready to learn and grow with your company.

Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

9
9
years of professional experience

Work History

General Manager

Three River Dispensary
04.2024 - Current
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Managed budget implementations, employee evaluations, and contract details.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Interacted well with customers to build connections and nurture relationships.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Assisted in recruiting, hiring and training of team members.

Prep/Dishwasher

Hop Alley
10.2019 - Current
  • Adhered to all company safety and sanitation policies and procedures.
  • Completed weekly kitchen cleaning and maintenance.
  • Assisted department team with other duties during high volume periods.
  • Refilled supplies in restrooms and checked cleanliness levels.
  • Swept and scrubbed floors to maintain clean kitchen space.
  • Assisted servers in cleaning and resetting tables during busy hours.
  • Cleaned and organized cooler, freezer and stock room.
  • Stocked supplies in serving stations, cupboards or refrigerators.
  • Inspected dining and serving areas to confirm cleanliness and proper setup.
  • Troubleshot minor problems and reported larger technical issues.
  • Developed departmental objectives, budgets, policies, procedures and strategies.

Customer Service Cashier

CU Bookstore
06.2016 - 07.2018
  • Counted cash drawers at beginning of shifts to verify correct amounts.
  • Processed cash, check and credit cards for customer purchases.
  • Kept periodic balance sheets of amounts and numbers of transactions.
  • Computed and recorded totals of transactions.
  • Provided product information and resolved concerns to assist customers.
  • Helped customers locate merchandise.
  • Supervised others and provided on-the-job training.
  • Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.
  • Processed merchandise returns and exchanges.
  • Bagged or boxed merchandise and prepared packages for shipment.
  • Arranged and replenished displays and merchandise racks to maintain store appearance.
  • Performed general maintenance and repair.
  • Worked with coworkers to complete tasks.
  • Experienced with social media and communications platforms.
  • Defined problems, collected data, established facts and validated conclusions.

Education

High School Diploma -

Proctor Academy
Andover, NH
05.2015

Bachelor of Arts - History

University of Colorado At Boulder
Boulder, CO
05-2021

Skills

  • Customer Relationships
  • Multitasking Abilities
  • Health Code Requirements
  • Health Department Standards
  • Restocking Skills
  • Operation Monitoring
  • Proactive and Self-Motivated
  • Stock Management
  • Presentation Expertise
  • Organizational Strengths
  • Trash Removal
  • Team Player
  • Customer Service Best Practices
  • Resolving Conflicts
  • Sales
  • Verbal and written communication

Accomplishments

  • Supervised team of 6 staff members.

LANGUAGES

Norwegian - Conversational
Spanish - Conversational

Timeline

General Manager

Three River Dispensary
04.2024 - Current

Prep/Dishwasher

Hop Alley
10.2019 - Current

Customer Service Cashier

CU Bookstore
06.2016 - 07.2018

High School Diploma -

Proctor Academy

Bachelor of Arts - History

University of Colorado At Boulder

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MICHAEL HOVEM