Michael Hooks
Littleton,CO
Summary
Results-driven Global Learning and Development leader with a proven track record of designing, implementing, and optimizing impactful learning programs that drive employee growth and business success. Skilled in developing strategic learning initiatives, fostering a culture of continuous development, and leveraging innovative learning technologies to enhance engagement and performance. Adept at collaborating with senior leadership to align learning strategies with organizational goals, managing high-performing teams, and measuring the effectiveness of learning programs to ensure measurable outcomes. Passionate about empowering individuals and teams through learning solutions that enhance skills, performance, and career progression.
Overview
26
26
years of professional experience
Work History
Director - Learning & Development
Verizon Business Group
02.2022 - Current
- Leads dynamic global organization responsible for creating and implementing cutting edge learning solutions that drive sales performance and growth.
- Support several VBG ($30B) sales functions including Global Enterprise, Public Sector, Professional Services, VZ Connect and Verizon Partner Solutions as well as HR, Sales Operations and Sales Enablement.
- Oversee strategic and tactical operations, annual budget, learning priorities and vendor management.
Associate Director - Learning & Development
Verizon Business Group
04.2019 - 02.2022
- Implemented comprehensive training programs across Verizon Business Group.
- Led performance management initiatives ensuring effective implementation and support.
- Improved onboarding efficiency by moving to a virtual modality as a result of COVID-19.
- Ensured business impact by leading a global team that focused on delivery excellence and aligned to strategic initiatives which resulted in measurable outcomes.
Client Engagement Manager - Leaning & Development
Verizon Enterprise Solutions
10.2016 - 04.2019
- Successfully launched the CEM role at Verizon.
- Cultivated strong, long-term relationships with senior level stakeholders across all of VES.
- Responsible for scoping, needs analysis, program development, oversight, execution and measurement of all learning solutions.
- Collaborated cross-functionally with internal partners, oversaw L&D Vision and Process, vetted and onboarded external partners.
- Directed zero-based budgeting initiatives.
Manager - Learning & Development
Verizon Enterprise Solutions
08.2012 - 10.2016
- Led global delivery team focused on sales results.
- Responsible for the development, delivery and execution of sales training for the entire Verizon Enterprise Solutions organization covering the US, Asia-Pac and Europe/Middle East/Africa.
- Focused on implementing a learning strategy which delivers a high level of business impact to the organization.
- Responsible for maintaining executive relationships with Sales, Service, Marketing, Operations and HR while also working with vendors and various partners.
Trainer - Learning & Development
Verizon Enterprise Solutions
04.2005 - 08.2012
- Certified in over 30 programs focusing on selling skills, products and solutions, sales methodology and process, sales management, coaching and behavior change through all learning modalities (classroom, online, podcast, blended, 2.0)
- Delivered programs on a global scale working in North America, EMEA, Asia-Pac and LATAM
- Training audience has been focused on Enterprise Sales including Executives, Account Managers and Sales Support but has included VzT, VzW and VZ Customers as well
Branch Director
Integrated Healthcare
05.2003 - 04.2005
- Managed daily operations of the Denver branch
- Developed and implemented results-oriented and team building sales and marketing strategies
- Handled all budget, advertising and payroll duties
- Lead and inspired staff of over 100 employees to high productivity and commitment while exceeding $780,000 quota
Healthcare Recruiter
Integrated Healthcare
01.2002 - 04.2003
- .Recruited, interviewed, hired and placed healthcare professionals throughout the state of Colorado
- Developed and maintained a close working relationship with over eighty long term care facilities and hospitals in the metro Denver area
- Delivered business strategies to secure greater market share
Sales Manager
Sprint
07.2000 - 12.2001
- Led an enterprise sales team of 12 sales reps and accountable for $336,000 quota.
- Awarded the Sprint Achiever Award for outstanding sales performance Sprint Pinnacle Award for Top Supervisor.
Sales Trainer
Sprint
07.1999 - 06.2000
- Responsible for training and coaching sales force of 80 representatives and management staff on sales skills, products, and systems.
- Awarded the Sprint Mentorship Award and the Sprint Values Excellence Award in 2000 for outstanding leadership.
Account Specialist
Sprint
11.1998 - 06.1999
- Sold voice and data solutions to medium businesses and achieved an average of 172% of sales quota.
Education
Bachelor Of Arts - Speech Communication
Miami University
Oxford, OH05-1998
Skills
- Strategic Leadership
- Stakeholder Management
- Team Leadership
- Needs Analysis
- Talent Management
- Program Development & Oversight
- Performance Improvement
- Solution Design
Timeline
Director - Learning & Development
Verizon Business Group
02.2022 - Current
Associate Director - Learning & Development
Verizon Business Group
04.2019 - 02.2022
Client Engagement Manager - Leaning & Development
Verizon Enterprise Solutions
10.2016 - 04.2019
Manager - Learning & Development
Verizon Enterprise Solutions
08.2012 - 10.2016
Trainer - Learning & Development
Verizon Enterprise Solutions
04.2005 - 08.2012
Branch Director
Integrated Healthcare
05.2003 - 04.2005
Healthcare Recruiter
Integrated Healthcare
01.2002 - 04.2003
Sales Manager
Sprint
07.2000 - 12.2001
Sales Trainer
Sprint
07.1999 - 06.2000
Account Specialist
Sprint
11.1998 - 06.1999
Bachelor Of Arts - Speech Communication
Miami University
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