Michael C. Hernandez
Thornton,CO
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
11
11
years of professional experience
Work History
Cashier
Wendy’s
Thornton
01.2015 - 02.2016
- Processed customer transactions efficiently and accurately using point-of-sale systems.
- Assisted customers with product inquiries, enhancing overall shopping experience.
- Maintained cleanliness and organization of checkout area to ensure a welcoming environment.
- Handled cash, credit, and digital payments while ensuring compliance with company policies.
- Resolved customer complaints promptly, fostering positive relationships and repeat business.
- Trained new cashiers on procedures and best practices for exceptional service delivery.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Stocked, tagged and displayed merchandise as required.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
Parts Sales Manager
AutoZone
Thornton, CO
05.2018 - 12.2020
- Managed inventory levels to ensure product availability and minimize stockouts.
- Trained and mentored sales staff on product knowledge and customer service techniques.
- Analyzed sales data to identify trends and adjust inventory strategies accordingly.
- Implemented promotional campaigns to increase customer engagement and drive sales growth.
- Oversaw daily operations of parts department, ensuring efficient workflow and high standards of service.
- Resolved customer inquiries and complaints promptly, fostering positive relationships and repeat business.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Managed daily operations, including budgeting, scheduling, and reporting activities related to parts sales.
- Oversaw merchandising efforts within the store, ensuring that products were displayed effectively to maximize visibility and stimulate sales growth.
- Addressed escalated customer issues promptly, implementing solutions that satisfied both the client's needs and company policies.
- Streamlined inventory management for enhanced efficiency in ordering and tracking parts.
- Established a comprehensive returns policy that balanced customer satisfaction with business objectives.
- Led a team of sales associates to consistently surpass monthly sales goals.
- Ordered parts for customers, repair shops, and service departments for use in car equipment.
- Supervised and trained staff on product knowledge and customer service.
- Provided timely, insightful and accurate reports to upper management.
- Facilitated business by implementing practical networking techniques.
Security Officer
Gaurdaworld Security Corporation
Greenwood Village, CO
10.2022 - 10.2024
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Learned and adapted quickly to new technology and software applications.
- Proved successful working within tight deadlines and a fast-paced environment.
- Developed and maintained courteous and effective working relationships.
- Strengthened communication skills through regular interactions with others.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Commercial Driver
AutoZone
Thornton, CO
02.2025 - Current
- Operated commercial vehicles to deliver products safely and efficiently to customers.
- Maintained accurate logs of driving hours, vehicle inspections, and delivery schedules.
- Adhered to all safety regulations and protocols while transporting goods.
- Assisted in loading and unloading merchandise, ensuring proper handling procedures.
- Provided excellent customer service during deliveries, addressing inquiries professionally.
- Completed daily route consisting of up to [Number] stops, focusing on safety and timeliness.
- Assisted in warehouse operations when not on the road, contributing to overall efficiency of the team.
- Took on additional routes during absence of team members.
- Collaborated with dispatchers to ensure timely deliveries while adjusting schedules as needed for unexpected delays or changes in priority orders.
- Developed lasting relationships with customers through consistent professionalism, punctuality, and a commitment to exceptional service.
- Contributed to an improved workplace environment by maintaining open communication channels with colleagues and supervisors regarding any concerns or suggestions for improvement related to driving tasks.
Education
High School Diploma -
Horizon
Thornton, CO01-2020
Skills
- Flexible problem solver
- Strong focus on accuracy
- Organizational time strategies
- Analytical problem-solving
- Problem-solving skills
- Team leadership
- Potential risk assessment techniques
- Conflict Resolution: De-escalating tense situations effectively
- Public engagement and security in customer service
- Documentation: Keeping records of incidents and actions taken
- Efficient task organization,Friendly, positive attitude
- Load transportation skills and Inventory replenishment
Timeline
Commercial Driver
AutoZone
02.2025 - Current
Security Officer
Gaurdaworld Security Corporation
10.2022 - 10.2024
Parts Sales Manager
AutoZone
05.2018 - 12.2020
Cashier
Wendy’s
01.2015 - 02.2016
High School Diploma -
Horizon