Desired Job Title
Shift LeadGuest Service Team MemberSolidworks DesignerSolidworks DrafterWork Type
Full TimePart TimeContract WorkLocation Preference
RemoteOn-SiteHybridLocation: Golden, COLakewood, CODenver, CO
Open to relocation: Yes
Open To Work
Michael Gusinow
Golden
Work Preference
Summary
Dynamic shift lead known for enhancing team performance and customer satisfaction. Expertise in employee training, workflow optimization, and ensuring compliance with safety standards.
Overview
5
5
years of professional experience
2
2
Certifications
3
3
years of post-secondary education
Work History
Shift Lead
Sodexo USA
01.2024 - Current
- Supervised daily operations, ensuring compliance with safety and sanitation standards.
- Trained staff on proper food handling techniques and customer service protocols.
- Coordinated team schedules to optimize workflow and enhance service delivery.
- Monitored inventory levels, reducing waste through effective stock management practices.
- Assisted in resolving customer complaints, fostering positive dining experiences.
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
Theater Floor Staff
Eagle Luxe Reel Theatre
06.2022 - 07.2023
- Ensured cleanliness and organization of auditorium spaces for optimal guest experience.
- Assisted in ticket sales and customer service, enhancing operational efficiency during peak hours.
- Operated concession stands, managing inventory and maintaining product quality to satisfy customers.
- Trained new staff on operational procedures, fostering teamwork and a positive work environment.
- Monitored guest flow and addressed inquiries, promoting a welcoming atmosphere throughout the theatre.
- Collaborated with team members to implement process improvements, reducing wait times during busy screenings.
- Supported promotional events by setting up displays and engaging guests to maximize attendance rates.
- Assisted with store opening and closing procedures, ensuring thorough preparation for each day''s business activities.
Guest Service Team Member
Big Al's Inc.
05.2021 - 04.2022
- Delivered exceptional customer service by addressing inquiries and resolving issues promptly.
- Processed transactions efficiently, ensuring accuracy in cash handling and register operations.
- Assisted team members in maintaining cleanliness and organization of service areas to enhance guest experience.
- Collaborated with management to implement new service protocols, improving workflow efficiency.
- Trained new staff on operational procedures and customer interaction techniques, fostering team development.
- Monitored inventory levels and assisted with restocking supplies to ensure availability for guests.
- Gathered feedback from guests to identify areas for improvement in service quality and offerings.
Education
Bachelor of Materials And Metallurgical Engineerin - Engineering
Colorado School of Mines
Golden, CO 08.2023 - 05.2026
Certified SOLIDWORKS Professional - Computer Aided Drafting (CAD)
Red Rocks Community College
Denver, CO 01.2024 - 05.2026
Skills
- Customer service focus
- Employee training
- Guest service
- Team motivation
- Workplace safety
- Staff supervision
- Work delegation
- Performance improvement
- Critical thinking
- Project management
- Data analysis
- Technical reporting
- Engineering documentation
- SolidWorks design
- SOLIDWORKS software
- SolidWorks modeling
- Solidworks
Certification
- Certified SOLIDWORKS Associate
- Certified SOLIDWORKS Profesional
Languages
Chinese (Mandarin)
Professional Working
Timeline
Certified SOLIDWORKS Professional - Computer Aided Drafting (CAD)
Red Rocks Community College
01.2024 - 05.2026
Shift Lead
Sodexo USA
01.2024 - Current
Bachelor of Materials And Metallurgical Engineerin - Engineering
Colorado School of Mines
08.2023 - 05.2026
Theater Floor Staff
Eagle Luxe Reel Theatre
06.2022 - 07.2023
Guest Service Team Member
Big Al's Inc.
05.2021 - 04.2022