Michael Dvorak
Lakewood
Summary
Seasoned expert in customer engagement and task management with proven ability to enhance customer satisfaction through effective communication. Skilled in leveraging customer service strategies and staying updated with merchandise trends to drive sales and upsell products.
Overview
39
39
years of professional experience
Work History
Assistant Store Manager
Goodwill Store
Golden
09.2024 - Current
- Managed daily store operations and ensured compliance with company policies.
- Supervised and trained staff to enhance customer service standards.
- Assisted in inventory management and organized product displays effectively.
- Implemented merchandising strategies to promote sales initiatives.
- Conducted regular store inspections to maintain cleanliness and organization.
- Collaborated with management on community outreach programs and events.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Ensured compliance with all safety regulations throughout the store premises.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Checked monthly sales and performance reports to support operational planning and strategic decision-making.
- Assisted in recruiting efforts by interviewing candidates for open positions in the store.
- Conducted regular performance reviews with staff members to assess individual progress and set goals for future development.
- Identified areas of operational inefficiency and implemented solutions to streamline processes.
- Developed strategies for increasing store profitability by analyzing financial data and implementing cost-saving measures.
- Maintained a safe working environment by enforcing safety regulations.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Prepared staff work schedules and assigned team members to specific duties.
- Structured HR consulting services to support clients during organizational developments and changes.
Manager of Sales and Production
Big B's Soup and Grilled Cheese
Idaho Springs
08.2022 - 08.2024
- Oversaw daily operations of soup and grilled cheese production.
- Managed inventory levels to ensure product availability and freshness.
- Trained employees on food safety and quality standards.
- Analyzed customer feedback data to identify areas of improvement within the organization.
- Monitored daily operations to identify areas of improvement in product quality and customer service.
- Coached, developed and motivated team to achieve revenue goals.
Car Sales & Finance Manager
Urban Motors
Lakewood
01.2022 - 07.2022
- Promoted new and used vehicle sales to exceed dealership volume, gross profit and customer expectations.
- Leveraged eLeads, CUDL, AutoTrader, TrueCar, KBB and other resources to drive new and used car sales.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Encouraged cross-selling of additional products and services through relationship-building and acquired understanding of customer business needs.
- Negotiated purchase prices and explained sales, warranty and optional products.
- Answered telephone and email inquiries from potential customers.
- Greeted customers on lot and in showroom to answer questions about brand and available inventory.
- Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price and options while fielding inquiries from various marketing websites.
Roofing Sales Manager
Wimmer Roofing And Exteriors
Denver
01.2007 - 12.2021
- Managed sales team to ensure alignment with company goals and strategies.
- Developed training programs to enhance product knowledge and sales techniques.
- Conducted market analysis to identify trends and customer needs in roofing industry.
- Led sales meetings to review progress, set targets, and motivate team members.
- Managed daily operations of sales department, including supervision of staff members.
- Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
- Trained, coached, and mentored junior sales personnel to ensure success in their roles.
- Created and presented monthly reports to management on sales performance.
- Achieved company growth and brand development through market expansion and sales.
- Established new accounts and serviced existing accounts maintaining professional relationships.
- Conducted regular meetings with staff members to review goals and objectives for the quarter and year.
Account Executive Sales
Phoenix Custom Apparel
Denver
07.2001 - 01.2007
- Managed account portfolios to ensure customer satisfaction and retention.
- Coordinated with design teams to create custom apparel solutions for clients.
- Assisted clients in selecting products that meet their branding needs effectively.
- Conducted market research to identify trends and opportunities in custom apparel.
- Negotiated contracts with clients to ensure profitable outcomes for the company.
Professional Highdiver/Entertainer
Maxwell Associates
Miami Beach
04.1987 - 08.2003
- High diver /Entertainment shows.
- ABC's Wide World of Sports.
- World-wide entertainment shows consisting of 3-meter spring board dives to 100 foot high dives.
- Shows also included comedy acts along with human fire dives from 40 feet.
- Traveled 32 countries in my 16 year career.
Education
EMT: Paramedic -
St. Anthony Paramedic School
Denver, CO05.1987
High School Diploma -
Alameda High School
Lakewood, COSkills
- Customer interaction and engagement
- Microsoft Office Suite
- Email and digital marketing
- Strategic planning and execution
- Social media strategy
- Writing proficiency
- Fundraising initiatives
Languages
Chinese (Mandarin)
Professional
Chinese (Cantonese)
Professional
Hungarian
Limited
Arabic
Limited
Timeline
Assistant Store Manager
Goodwill Store
09.2024 - Current
Manager of Sales and Production
Big B's Soup and Grilled Cheese
08.2022 - 08.2024
Car Sales & Finance Manager
Urban Motors
01.2022 - 07.2022
Roofing Sales Manager
Wimmer Roofing And Exteriors
01.2007 - 12.2021
Account Executive Sales
Phoenix Custom Apparel
07.2001 - 01.2007
Professional Highdiver/Entertainer
Maxwell Associates
04.1987 - 08.2003
EMT: Paramedic -
St. Anthony Paramedic School
High School Diploma -
Alameda High School