Michael Du
Broomfield
Summary
Dynamic leader with proven expertise in enhancing customer experience and team management, notably at Arby's. Skilled in EPIC EHR software and excelling in therapeutic communication, I have a track record of elevating service standards and fostering positive environments. Achievements include streamlining operations and significantly improving team coordination and client satisfaction.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Student Organization Lead
Front Range Community College
08.2021 - 05.2023
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Organized student events and helped create a welcome environment on campus.
- Exhibited high energy and professionalism when dealing with clients and staff.
Team Member/Manager
Arby's
08.2016 - 03.2019
- Pursued every opportunity to increase staffing program success, from initial onboarding through continued positive employee relations and communication strategies.
- Assisted in creating bi-weekly work schedule for all serving and hosting employees.
- Directed service team with more than 5 employees, expertly handling administrative and operational duties to consistently meet performance targets.
Education
Bachelor of Science - Nursing
University of Colorado Denver
Aurora, CO05-2025
Skills
- EPIC EHR software
- Infection control standards
- Privacy and confidentiality
- Mobility assistance
- Call responses
- Medication administration
- Therapeutic Communication
- Specimen collection
Certification
- Basic Life Support (BLS) Certification - American Heart Association.
- Advanced Cardiovascular Life Support (ACLS) - American Heart Association.
Timeline
Student Organization Lead
Front Range Community College
08.2021 - 05.2023
Team Member/Manager
Arby's
08.2016 - 03.2019
- Basic Life Support (BLS) Certification - American Heart Association.
- Advanced Cardiovascular Life Support (ACLS) - American Heart Association.
Bachelor of Science - Nursing
University of Colorado Denver
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