Michael Douglas
Denver
Summary
Dynamic and results-driven professional with extensive experience in dining customer service. Proven ability to enhance customer satisfaction through effective upselling and strong relationship-building skills. Adept at managing shifts while ensuring compliance with labor and liquor laws. Experienced with addressing special dietary requirements while fostering a welcoming dining environment.
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues quickly and effectively. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
19
19
years of professional experience
Work History
Server/Bartender/Manager
Zanes Italian Bistro
07.2022 - Current
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Helping out wherever needed in the restaurant in order to ensure smooth service.
- Cultivated warm relationships with regular customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Managed restaurant and staff.
- Ensured accurate safe deposits in the evening.
Server
Village Inn
11.2018 - 08.2022
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Served food and beverages promptly with focused attention to customer needs.
Server
Citron Bistro
01.2018 - 11.2018
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
Sales Consultant
Kia Motors
12.2016 - 01.2018
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
- Achieved top performance by strategically adapting to rapidly changing, competitive environment.
- Stayed knowledgeable on latest automotive innovations and technological advancements through continuous training.
Sales Consultant
Chrysler Jeep
08.2013 - 11.2016
- Provided sales and customer service assistance to walk-in traffic
- Maximized customer retention by resolving issues quickly.
- Increased sales by fostering relationships with customers, implementing business strategies and suggesting areas for improvement.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
Server
Village Inn
01.2010 - 08.2013
- Bussed and reset tables to keep dining room and work areas clean.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Server
CB&Potts
10.2008 - 11.2009
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Server
Red Robin
12.2006 - 12.2009
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Processed orders and sent to kitchen employees for preparation.
- Checked guests' identification before serving alcoholic beverages.
Education
High School Diploma -
ThunderRidge High School
Highlands Ranch, CO05-2006
Skills
- Dining customer service
- Customer service
- Effective customer upselling
- Multitasking and organization
- Labor and shift management
- Liquor, wine, and food service
- Special dietary requirements
- Sales expertise
Timeline
Server/Bartender/Manager
Zanes Italian Bistro
07.2022 - Current
Server
Village Inn
11.2018 - 08.2022
Server
Citron Bistro
01.2018 - 11.2018
Sales Consultant
Kia Motors
12.2016 - 01.2018
Sales Consultant
Chrysler Jeep
08.2013 - 11.2016
Server
Village Inn
01.2010 - 08.2013
Server
CB&Potts
10.2008 - 11.2009
Server
Red Robin
12.2006 - 12.2009
High School Diploma -
ThunderRidge High School
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