Michael Cruz Larios
Breckenridge
Summary
Friendly candidate with passion for providing excellent customer service and facilitating guest satisfaction. Hardworking and flexible individual takes reservations, assigns rooms and handles payments. Outstanding multitasker with in-depth knowledge of travel planning software. Customer-oriented team member with strong background in customer relations and administrative support. Seamlessly provides check-in and check-out processes and assists guests in friendly, courteous manner. Committed to leaving great, lasting impression. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Front Desk Agent
The Grand Timber Lodge
07.2021 - Current
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
Front Desk Agent
Double Tree Hotel By Hilton
01.2020 - 06.2021
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
- Increased customer loyalty with exceptional communication skills and personalized service.
Murdochs
Sales Agent
01.2018 - 03.2019
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Managed time efficiently in order to complete all tasks within deadlines.
- Strengthened communication skills through regular interactions with others.
- Learned and adapted quickly to new technology and software applications.
Education
High School Diploma -
Summit High School
Frisco08.2023
Skills
- Problem-solving skills
- Hospitality services
- Credit and cash payments
- Oral and written communications
- Bi-Lingual (English & Spanish)
Certification
- CPR Certification - American Heart Association or Red Cross.
- TIPS Certification (Training for Intervention ProcedureS) - Health Communications, Inc.
- Alcohol Server/Seller Certification - ServSafe Alcohol or TIPS.
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Front Desk Agent
The Grand Timber Lodge
07.2021 - Current
Front Desk Agent
Double Tree Hotel By Hilton
01.2020 - 06.2021
Murdochs
Sales Agent
01.2018 - 03.2019
High School Diploma -
Summit High School
- CPR Certification - American Heart Association or Red Cross.
- TIPS Certification (Training for Intervention ProcedureS) - Health Communications, Inc.
- Alcohol Server/Seller Certification - ServSafe Alcohol or TIPS.
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