Summary
Overview
Work History
Education
Skills
Timeline
Generic

Michael Craig

Denver

Summary

I am looking to gain employment in any industry that I can use my expert customer service skills to set me aside from other potential candidates. I can service and sell to any group of individuals regardless of race, age, religion, or nationality.

Professional hospitality expert equipped to excel in high-stakes environments. Proven track record in delivering exceptional service, ensuring guest satisfaction, and fostering atmosphere of excellence. Known for effective teamwork, adaptability, and strong communication skills. Adept at managing multiple priorities while maintaining high standard of professionalism and efficiency. I love high energy and fast paced atmospheres. I served on the court for every game of the 2023 Championship Denver Nuggets Season.

Overview

25
25
years of professional experience

Work History

VIP Server

Legends Hospitality LLC
06.2020 - Current
  • Informed customers of daily specials and signature menu items.
  • I took orders on the court and served on the court for all home Denver Nuggets games.
  • Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
  • Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.

Banquet Captain

Ameristar Casino Resort Spa
02.2014 - 01.2020
  • Assisted in menu planning and presentation to ensure alignment with event themes and client preferences.
  • Handled client inquiries and resolved issues promptly to maintain high levels of satisfaction.
  • Maintained cleanliness and organization of banquet spaces before, during, and after events.
  • Coordinated with food and beverage team on menu selections and serving times.
  • Developed and maintained positive relationships with vendors and suppliers for event needs.
  • Provided guidance and direction to banquet staff regarding setup, meal service, clean-up.

Server

Beef O'brady's
03.2000 - 02.2013
  • Garnished dishes and beverages to serve visually appealing menu items.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Explained menu options to guests, offered suggestions and took orders for food and beverages.
  • Took orders from customers accurately and in a timely manner.
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Provided excellent customer service to ensure satisfaction.

Education

Associate of Arts - Business Management

Polk State College
Winter Haven, FL
06-2013

Skills

  • Customer service
  • POS
  • ID verification
  • TIPS certified
  • Food Handler Certified

Timeline

VIP Server

Legends Hospitality LLC
06.2020 - Current

Banquet Captain

Ameristar Casino Resort Spa
02.2014 - 01.2020

Server

Beef O'brady's
03.2000 - 02.2013

Associate of Arts - Business Management

Polk State College
Michael Craig