Michael Contreraz
Denver
Summary
Hardworking Job Seeker committed to exceeding productivity and service objectives in fast-paced environments. Delivered results through strong work ethic, adaptability, and exceptional interpersonal skills while effectively managing time and resources. Focused on enhancing organizational success and customer satisfaction through attention to detail and collaboration.
Overview
23
23
years of professional experience
1
1
year of post-secondary education
Work History
Basketball Referee
NCAA
Northglenn
11.2004 - Current
- Officiated basketball games, ensuring adherence to NCAA rules and regulations.
- Communicated effectively with coaches and players during matches to clarify decisions.
- Maintained composure and authority in high-pressure game situations throughout seasons.
- Collaborated with fellow referees to ensure consistent enforcement of rules on the court.
- Assessed player conduct and sportsmanship, addressing issues promptly and fairly.
- Attended training sessions to stay updated on rule changes and officiating techniques.
- Evaluated game footage to analyze performance and improve decision-making skills.
- Provided guidance to less experienced referees, fostering professional development within the team.
- Maintained a professional attitude at all times while officiating games.
- Executed warnings and ejections to maintain order and fairness among players.
- Made sure that all players were properly equipped and safe to play.
- Taught players and coaches correct game rules.
- Resolved disputes between players, coaches, staff members, and spectators in an efficient manner.
- Monitored players for any illegal activities or foul play.
- Officiated basketball games at various levels, ensuring fairness and adherence to rules.
- Called technical, double and personal fouls when appropriate.
- Ensured adherence to basketball rules and regulations during games.
- Blew whistle to signify dead balls and stop play.
- Inspected playing court prior to each game for safety concerns.
- Responded to inquiries from fans regarding rules and regulations of the game.
- Stopped the game if a player was injured or unruly behavior occurred.
- Distributed balls to free throw shooters and assigned possession.
- Managed time-outs appropriately by verifying clock operation and resetting it correctly after each break.
- Recorded statistics such as points scored, fouls committed into official scorebooks accurately.
- Provided feedback on referees in training sessions.
- Achieved consistent referrals as honest and fair basketball referee.
- Kept score of the game while ensuring accuracy at all times.
- Monitored condition, upkeep, and repair of sporting equipment.
- Followed up on disciplinary action taken against teams or individuals for misconduct.
- Attended pre-game meetings with coaching staffs to discuss expectations for the upcoming match.
- Evaluated performance of fellow referees during post-game reviews.
- Participated in weekly referee clinics to stay abreast of new rules and regulations.
- Maintained up-to-date knowledge of current basketball rules and officiating techniques.
- Demonstrated impartiality and fairness in all game decisions.
- Handled crowd disturbances or spectator issues that impacted game safety.
- Made instantaneous decisions regarding fouls, violations, and game disputes.
- Recorded and reported game incidents, including player misconduct or unusual occurrences.
- Managed game clock and kept accurate time during play, timeouts, and intermissions.
- Engaged in post-game reviews and discussions to evaluate performance and improve officiating.
- Communicated effectively with coaches, players, and scorekeepers to maintain game flow.
- Provided mentorship and guidance to junior referees.
- Assisted in resolving team disputes or concerns regarding game rules.
- Navigated difficult situations with direct communication and explanation of game rules.
- Reacted to complex game situations quickly and effectively.
- Explained rules, regulations and league guidelines to players and coaches.
- Participated in and attended frequent meetings and training sessions to stay up-to-date on league requirements.
- Operated time clock and scoreboard during various games.
- Tracked game time, starting or stopping play when necessary.
- Resolved claims of rule infractions or complaints by participants, assessing any necessary penalties.
- Scheduled and organized various intramural leagues and events for girls and boys of various ages.
- Verified credentials of participants in sporting events, determining starting orders and handicap numbers.
Inside Sales Representative
Copeland Precast
Denver
08.2023 - 06.2026
- Generated sales through outbound calling and lead follow-up efforts using scripts and other phone techniques.
- Reached and exceeded monthly sales targets through effective sales strategies and techniques.
- Cultivated and strengthened customer relationships to drive revenue growth.
- Responded to customer inquiries quickly and professionally to maintain customer satisfaction.
- Provided customers with product information, pricing and availability.
- Collaborated with sales team to prepare quotes and proposals for clients.
- Consulted with customers to aid selection and purchase of products that met needs.
- Collaborated with team members to determine strategic sales approaches.
- Delivered superior customer support to improve account retention rate.
- Maintained detailed account records and contact logs to facilitate sales process.
- Contributed ideas for improving internal processes related to sales operations.
- Utilized CRM software to track sales progress and communicate with team members.
- Coordinated with logistics team to ensure timely delivery of products to customers.
- Coordinated with production team to ensure timely delivery of precast products.
Sales Associate
Home Depot
Louisville
05.2012 - 07.2023
- Assisted customers in product selection and provided knowledgeable recommendations.
- Organized inventory to maintain accurate stock levels, enhancing customer experience on the sales floor.
- Operated point-of-sale systems for processing transactions and handling customer inquiries.
- Trained new staff on store policies, procedures, and customer service standards.
- Collaborated with team members to create attractive product displays and promotions.
- Resolved customer complaints promptly to ensure a positive shopping experience.
- Participated in inventory audits to verify product availability and prevent loss.
- Demonstrated proper use of tools and equipment for home improvement projects to customers.
- Helped customers find specific products, answered questions, and offered product advice.
- Greeted customers and provided exceptional customer service.
- Worked with fellow sales team members to achieve group targets.
- Provided accurate information about products, prices and services.
- Maintained cleanliness of store environment including floors, windows, displays.
- Restocked shelves to ensure sufficient inventory levels.
- Built and maintained relationships with peers and upper management to drive team success.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Maintained up-to-date knowledge of store merchandise and policies.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Used technology resources to assist customers in locating and selecting items.
- Upsold additional items based on customer interests and needs.
- Demonstrated product features and benefits for customers' needs.
- Received and displayed product shipments on store retail shelves upon delivery.
- Created promotional strategies that attracted customers and increased sales volume.
- Attended weekly team meetings to review performance goals and objectives.
- Conducted inventories on a regular basis to track stock levels.
- Adhered to company initiatives and achieved established goals.
- Analyzed sales performance metrics to identify market trends and adjust sales strategies accordingly.
- Adapted sales strategies based on customer interactions and feedback to improve results.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Described merchandise and explained use, operation and care.
- Placed special orders or called other stores to find desired items.
- Prepared merchandise for purchase or rental.
- Maintained records related to sales for store management.
- Analyzed sales data to identify trends and adjust sales strategies accordingly.
A Sprinkler Guy
Sprinkler Technician
Lakewood
03.2003 - 08.2011
- Repaired and maintained valves on diverse irrigation system models.
- Worked successfully with a diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Verified proper installation of irrigation systems for residential and commercial customers.
- Provided in-depth irrigation system demonstrations so that customers were aware of all features.
- Cut openings in walls and floors to accommodate pipe and pipe fittings.
- Inspected worksites to determine presence of obstructions, unsafe conditions and crew errors.
- Estimated time and material costs to include in project plans.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified needs of customers promptly and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Utilized active listening and effective interpersonal skills to cultivate customer relationships that lasted years.
- Supervised and guided repair and installation projects in collaboration with management.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Achieved cost-savings by developing functional solutions to problems.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Completed day-to-day duties accurately and efficiently.
Education
N/A - Completed Coursework in General Studies
Otero Junior College
08.2003 - 05.2004
Standley Lake High School
Westminster, COSkills
- Game management
- Rule enforcement
- Game strategy analysis
- Referee mentorship
- Performance evaluation
- Video review software
- Critical thinking
- Conflict resolution
- Team collaboration
- Time management
- Multitasking
- Work under pressure
Languages
English
Professional
Affiliations
- Family oriented
- Crafting (Cricut)
Timeline
Inside Sales Representative
Copeland Precast
08.2023 - 06.2026
Sales Associate
Home Depot
05.2012 - 07.2023
Basketball Referee
NCAA
11.2004 - Current
N/A - Completed Coursework in General Studies
Otero Junior College
08.2003 - 05.2004
A Sprinkler Guy
Sprinkler Technician
03.2003 - 08.2011
Standley Lake High School