Summary
Overview
Work History
Education
Skills
Timeline
Generic

Michael Carpenter

Denver

Summary

Detail-oriented professional with a versatile background in account management and operations. Known for strong teamwork and collaboration skills, dedicated to achieving organizational goals through effective client engagement and service excellence.

Overview

15
15
years of professional experience

Work History

Account Manager

Mazzella Lifting Technologies
Denver, CO
07.2018 - Current
  • Developed and maintained strong client relationships to enhance customer satisfaction and loyalty.
  • Analyzed market trends to identify growth opportunities and optimize account strategies.
  • Coordinated cross-functional teams to deliver customized solutions for clients' unique needs.
  • Managed contract negotiations, ensuring compliance with company policies and client requirements.
  • Utilized CRM systems to track client interactions, forecast sales, and monitor account progress.

Shift Manager

Good Times Burgers & Frozen Custard
Denver, CO
11.2021 - 11.2022
  • Supervised daily operations to ensure adherence to quality standards and customer satisfaction.
  • Trained and mentored team members on best practices for food safety and service efficiency.
  • Implemented scheduling strategies to optimize staff coverage during peak hours.
  • Analyzed sales trends to improve inventory management and reduce waste.

Assistant Manager

Livwell Enlightened Health
Denver, CO
08.2019 - 11.2021
  • Led team in executing daily operational tasks, ensuring compliance with company standards.
  • Developed and implemented training programs to enhance staff performance and product knowledge.
  • Streamlined inventory management processes, improving accuracy and reducing waste.
  • Coordinated cross-departmental communication to enhance workflow efficiency and collaboration.
  • Supervised day-to-day operations to meet performance, quality and service expectations.

Director of Risk Management

First Alert Sling Testing
Houma, LA
08.2011 - 06.2018
  • Developed and implemented risk management frameworks to enhance organizational compliance and safety protocols.
  • Led cross-functional teams to identify, analyze, and mitigate operational risks across testing processes.
  • Established key performance indicators for risk assessment to monitor compliance with industry standards.
  • Facilitated training sessions on risk awareness and management practices for staff at all levels.
  • OSHA; ASME; GOM compliant.

Education

Bachelor of Science - Business Administration

Colorado Technical University
Colorado Springs
04-2022

Skills

  • Account management
  • Customer service
  • Teamwork and collaboration
  • Client relations
  • Strategic planning
  • Goal oriented

Timeline

Shift Manager

Good Times Burgers & Frozen Custard
11.2021 - 11.2022

Assistant Manager

Livwell Enlightened Health
08.2019 - 11.2021

Account Manager

Mazzella Lifting Technologies
07.2018 - Current

Director of Risk Management

First Alert Sling Testing
08.2011 - 06.2018

Bachelor of Science - Business Administration

Colorado Technical University
Michael Carpenter