Michael Boling
Thornton
Summary
Dedicated HVAC professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Accomplished Manager successful orchestrating operations and leading employees. Robust background encompassing problem resolution, business development and customer relations. Thrives in competitive markets with unsurpassed drive, passion and commitment to exceeding expectations in customer satisfaction, revenue and cost controls.
Overview
13
13
years of professional experience
1
1
Certification
Work History
HVAC Field Superintendent
Rk Mechanical
Denver
2024.12 - Current
- Led complex HVAC installation projects, service calls insuring compliance with safety protocols and enhancing operational efficiency across multiple job sites.
- Coordinated project schedules and resources, resulting in timely completion of assignments while maintaining high quality standards.
- Mentored junior technicians, improving their skills and productivity, which contributed to overall project success and team cohesion.
- Managed day-to-day operations, including scheduling and supervising field personnel, resolving operational issues and ensuring safety compliance.
Service Manager
Peaden Air Conditioning
Pensacola
2022.07 - 2024.11
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
- Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
- Met with customers to discuss service needs and offer available solutions.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Monitored inventory levels and placed orders to replenish stock.
- Hired, trained and supervised team of service staff members to meet business goals.
- Monitored service staff performance and provided feedback for improvement.
- Developed customer loyalty programs to increase customer satisfaction.
- Resolved customer complaints in professional and timely manner.
- Implemented strategies to increase customer service satisfaction ratings.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Regional Service Manager
RK Service
Vail
2013.02 - 2022.07
- Translated main cable and equipment location blueprints to technicians while declaring system outages and rerouting staff for timely service completion.
- Assessed operational needs and equipment availability to develop personnel schedules and assignments.
- Led team of up to 10 service technicians in field activities.
- Installed and provided technical support for HVAC equipment.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Spearheaded process improvement initiatives to reduce service costs.
- Interviewed and hired strong candidates for team openings, using newspapers, job boards and social media to find applicants.
- Trained new employees on proper protocols and customer service standards.
Education
Associate of Science - HVAC Installation And Repair
Grayson County Community College
Sherman, TXSkills
- Administrative Management
- Department Oversight
- Training Management
- Sales Tracking
- Decision Making
- Budget Control
- Team Leadership
- Sales Promotion
- Recruitment and Hiring
- Customer Service Management
- Business Leadership
- Direct Sales
Certification
- OSHA 30
- Universal EPA
Military Service
Honorably Served USMC
Timeline
HVAC Field Superintendent
Rk Mechanical
2024.12 - Current
Service Manager
Peaden Air Conditioning
2022.07 - 2024.11
Regional Service Manager
RK Service
2013.02 - 2022.07
Associate of Science - HVAC Installation And Repair
Grayson County Community College