Mia Moreno
Brighton,CO
Summary
Dynamic Assistant Manager at The Grumpy Egg Cafe with a proven track record in enhancing customer satisfaction and streamlining operations. Skilled in money handling and team leadership, I fostered a positive work environment while effectively resolving complaints and improving service quality.
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Assistant Manager
The Grumpy Egg Cafe
06.2019 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
Education
No Degree - Nursing
Regis University
Denver, CO05-2028
High School Diploma -
Riverdale Ridge High School
Thornton, CO05-2025
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Customer relations
- Staff training and development
- Staff supervision
Certification
Patient Care Technician Certificate
Timeline
Assistant Manager
The Grumpy Egg Cafe
06.2019 - Current
No Degree - Nursing
Regis University
High School Diploma -
Riverdale Ridge High School
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