Summary
Overview
Work History
Education
Skills
Timeline
Generic
Meyber Franco

Meyber Franco

Customer Service Representative
Cali

Summary

I'm a highly responsible and competent individual who focuses on punctuality, empathy and providing a service of the most remarkable quality to employers and customers.


I possess several years of experience in the field of customer service, I can speak fluently both english and spanish and I always put that little bit of extra effort into improving and becoming more proficient in what I do.

Overview

7
7
years of professional experience
2
2
Languages

Work History

Customer Service Representative

AT&T
01.2020 - Current
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Responded to customer requests for products, services, and company information.

Customer Service Representative

Foundever
06.2018 - 04.2019
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Education

Training Certificate - Marketing And Customer Service

Work Agency COMFANDI
Colombia, Cali
05.2001 -

English Certificate Level B2 - English Language

Skool English
Colombia, Cali
05.2001 -

High School Diploma -

Santa Cecilia High School
Colombia, Cali
05.2001 -

Skills

Rapport building

Problem-solving

Active listening

Product knowledge

Adaptability and flexibility

Call management

Time management

Data entry

Problem resolution

Team collaboration

Timeline

Customer Service Representative

AT&T
01.2020 - Current

Customer Service Representative

Foundever
06.2018 - 04.2019

Training Certificate - Marketing And Customer Service

Work Agency COMFANDI
05.2001 -

English Certificate Level B2 - English Language

Skool English
05.2001 -

High School Diploma -

Santa Cecilia High School
05.2001 -
Meyber FrancoCustomer Service Representative