Dynamic owner/operator with a proven track record at Cafe Rosa Mystica, excelling in operations management and customer service. Successfully developed business strategies that enhanced customer satisfaction and drove sales growth. Skilled in inventory management and staff training, fostering a collaborative team culture that contributed to community engagement and business success.
Overview
38
38
years of professional experience
Work History
Owner/Operator
Cafe Rosa Mystica Coffeehouse, Gifts & Flowers
01.1997 - 06.2018
Managed daily operations, ensuring efficient workflow and high-quality service in coffeehouse environment.
Developed and implemented business strategies to enhance customer satisfaction and drive sales growth.
Oversaw inventory management, optimizing supply chain processes for gifts and flowers offered in-store.
Trained and mentored staff, fostering a collaborative team culture focused on customer engagement.
Maintained compliance with health regulations, ensuring safe food handling practices throughout the establishment.
Managed day-to-day business operations.
Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
Developed business plan, processes and procedures to provide superior [Product or Service] to customers.
Kept all building areas and equipment functional and well-organized to promote business performance.
Assessed income and expenses and adapted plans to improve profit levels.
Facilitated open communication channels among staff members, promoting teamwork for enhanced performance.
Contributed positively to the local community through involvement in various events or charitable organizations.
Florist/Shop Owner
Self
01.1997 - 08.2008
Designed and created custom floral arrangements for various events and occasions.
Managed inventory levels and sourced high-quality flowers from local suppliers.
Provided exceptional customer service, assisting clients with selections and recommendations.
Ensured store cleanliness and organized display areas to enhance visual appeal.
Florist
Ignacio Floral
05.1990 - 09.1995
Designed and arranged floral displays for various events, ensuring aesthetic appeal and customer satisfaction.
Assisted customers in selecting flowers and plants, providing expert advice on care and maintenance.
Managed inventory levels, ensuring timely replenishment of flowers and supplies to meet customer demand.
Processed orders efficiently, coordinating with suppliers for timely delivery of fresh products.
Floral Designer
Dietz Market
02.1987 - 01.1993
Designed custom floral arrangements for various occasions, ensuring customer satisfaction and aesthetic appeal.
Collaborated with team members to select quality flowers and materials for diverse projects.
Maintained inventory of floral supplies, optimizing stock levels and minimizing waste.
Assisted in creating visually appealing store displays to enhance customer engagement and sales.
Maintained a clean and organized work environment, adhering to safety standards and minimizing potential hazards for staff and customers.
Adapted quickly to changing trends in the floral industry, acquiring new skills as needed to effectively serve diverse client needs.
Collaborated closely with customers to create unique designs for bouquets, wreaths, and gifts.
Library Assistant
Sierra Grande School
09.1980 - 05.1984
Assisted in cataloging library materials and maintaining organization within the collection.
Facilitated student access to resources through effective research support and guidance.
Implemented efficient circulation procedures, enhancing patron experience and satisfaction.
Conducted inventory checks to ensure accurate tracking of library assets and resources.
Developed engaging programming activities that promoted reading and literacy among students.
Organized library shelves, materials and equipment in clear, alphabetized order.
Maintained a well-organized collection through diligent shelving, shelf-reading, and inventory management tasks.
Placed books on proper shelves when returned to circulation.
Collaborated with fellow staff members on projects aimed at improving overall library services and offerings.
Contributed to a welcoming atmosphere by maintaining clean, safe, and inviting spaces within the library premises.
Helped children select appropriate reading level library books.
Assisted patrons with printing and copying according to personalized requirements.
Ensured welcoming atmosphere, maintaining clean and orderly reading and study areas.
Special Education Teacher
Sierra Grande School
08.1980 - 05.1984
Developed individualized education plans tailored to student needs and abilities.
Collaborated with multidisciplinary teams to enhance student learning environments.
Implemented adaptive teaching strategies to promote engagement among diverse learners.
Monitored student progress through assessments and adjusted instruction accordingly.
Provided support for behavioral interventions, fostering a positive classroom atmosphere.
Engaged with families to discuss student development and address concerns effectively.
Participated in professional development workshops to refine instructional practices and techniques.
Promoted a positive learning environment through the use of differentiated instruction and individualized support for diverse learners.
Taught students across multiple classifications and degrees of special needs.
Coordinated with general education teachers to develop accommodations or modifications necessary for successful inclusion of students with special needs in mainstream classrooms.
Integrated social skills training into curriculum, facilitating improved peer interactions and social integration.
Promoted self-advocacy and independence in students with disabilities by teaching self-management and decision-making skills.
Utilized data from student assessments to tailor instruction, resulting in more effective learning outcomes.
Education
Bachelor of Arts - Special Education
Adams State University
Alamosa, CO
05-1976
Skills
Operations management
Documentation and reporting
Hiring
Business planning
Staff training and development
Personnel management
Inventory management
Budget development
Human resource management
Marketing expertise
Customer service
Accurate record keeping
Interests
Avid Reader
I enjoy helping others and giving back to the community
Cooking
Enjoying the art of baking and pastry-making, experimenting with recipes
Gardening
Knitting and Crocheting
Learning new cooking techniques and expanding my culinary skills
I participate in low-impact exercises to strengthen core muscles