MerriDee Pallisco
Pueblo West
Summary
Operations leader with extensive experience in data analysis and problem resolution at evernorth.com. Proven ability to mentor junior analysts and enhance team performance through effective communication and goal setting. Committed to improving customer service and building collaborative relationships to drive exceptional results.
Overview
18
18
years of professional experience
Work History
Senior Analyst, Service Operations
Evernorth.com | Express-Scripts.com
Rantoul
02.2022 - 04.2026
- Analyzed complex data sets to identify trends and inform business decisions.
- Monitored performance metrics to enhance customer service operations.
- Resolved issues by applying analytical methods and real-world data to identify solutions.
- Set specific goals for projects to measure progress and evaluate end results.
- Mentored junior analysts, providing guidance on data interpretation and analysis techniques.
- Led training sessions for junior analysts on best practices in data analysis methodologies.
- Fostered positive working relationships with staff and management to facilitate collaboration.
Patient Care Advocate
Cigna/Express Scripts
10.2009 - 02.2022
- Assist Patients and Doctors with Prior Authorizations
- Help patients understand their benefits/benefit maximization
- Help patients refill their medications
- Help patients make payments
- Trained in multiple lines of business, including commercial, Medicare D, Tricare Benefits, and Pharmacy and Military Training Facility Helpdesk.
- Served as the point of contact for the Pueblo Overnight team for all questions and issues related to their schedule and system.
- Huddle Facilitator prepares and facilitates weekly meetings to train and update staff on new information and standard operating procedures.
- Pull, review, and distribute Agent Adherence Report to team daily and other metric reports weekly/monthly.
- Assist Agile Product Owner teams with scheduled eSD and CSP regression after system updates.
- Received Circle of Excellence award three times for outstanding performance.
- Contributed to Evernorth Health Services. Evernorth.com | Express-Scripts.com
Patient Access Rep
Renown Regional Medical Center
03.2008 - 03.2009
- Registered patients for main admitting, surgery, and heart health institute of cancer, ensuring accurate and timely processing of patient information.
- Facilitated patient check-in processes to ensure efficient service delivery.
- Verified insurance information to confirm patient eligibility for services.
- Scheduled appointments and managed patient records in electronic systems.
- Facilitated guest services in emergency room, managed discharge phone calls, and supported surgical and information desks, enhancing patient experience and communication.
Education
High School -
Central High School
Pueblo, CO01-1991
Skills
- Data analytics
- Data insights
- Process improvement
- Performance metrics
- Market research
- Stakeholder engagement
- Data interpretation
- Solution finding
- Decision-making
- Critical thinking
- Microsoft Excel
- Microsoft Outlook
- Time management
- Adaptability to change
- Team collaboration
- Customer Service
- Issue resolution
- Interpersonal skills
- Effective communication
- Skill development
- Analytical thinking
- Strategic planning
- Client relations
- Data Entry
Timeline
Senior Analyst, Service Operations
Evernorth.com | Express-Scripts.com
02.2022 - 04.2026
Patient Care Advocate
Cigna/Express Scripts
10.2009 - 02.2022
Patient Access Rep
Renown Regional Medical Center
03.2008 - 03.2009
High School -
Central High School