Merith Jannette Falcon Mejia
6715 Panamint Ct
Summary
Results-driven professional with extensive experience in customer service and front desk operations. Known for strong problem-solving skills and effective communication, consistently resolving issues to improve guest experiences.
Knowledgeable professional eager to leverage knowledge in occupational health and safety. Qualified to create safety policies, conduct inspections and deliver training. Smart and efficient with relevant software and technology for data analysis and reporting.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Detail-oriented professional with a strong background in customer service and problem resolution. Proven ability to enhance guest satisfaction through effective planning and attention to detail.
Overview
19
19
years of professional experience
Work History
Front Desk Receptionist
Econolodge Hotel
Colorado Springs, CO
01.2017 - Current
- Managed front desk operations, ensuring efficient check-in and check-out processes.
- Coordinated reservations and handled inquiries using hotel management software.
- Provided exceptional customer service, addressing guest concerns promptly and professionally.
- Trained new staff on front desk procedures and customer service standards.
- Collaborated with housekeeping to ensure room readiness for incoming guests.
- Implemented process improvements to enhance guest satisfaction and operational efficiency.
- Oversaw daily cash handling procedures, ensuring accuracy in financial transactions.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Collected room deposits, fees, and payments.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Managed time effectively while multitasking in high -pressure environments
- Executed laundry services,room cleaning, I fill in shifts when worker is absent
- I do Taxes every month.
Waitress
El Rey Del Taco
Colorado Springs, CO
03.2014 - 08.2017
- Provided exceptional customer service in fast-paced environment, ensuring guest satisfaction and repeat business.
- Managed multiple tables efficiently, demonstrating strong time management and organizational skills.
- Collaborated with kitchen staff to ensure timely delivery of orders and address special requests.
- Trained new team members on menu items, service standards, and restaurant protocols.
- Monitored table turnover rates to optimize seating efficiency during peak hours.
- Resolved customer complaints promptly, maintaining a positive dining experience and fostering loyalty.
- Assisted in inventory management by tracking supplies, minimizing waste, and placing orders as needed.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Proved successful working within tight deadlines and a fast-paced environment.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Cook
Leonela Meat Market
Colorado Springs, CO
03.2013 - 11.2013
- Operated kitchen equipment efficiently to ensure timely food preparation.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Maintained cleanliness and organization of workstations and storage areas.
- Collaborated with team members to improve cooking processes and workflows.
ATM Custodian
Tecnoval
Mexico
04.2009 - 09.2011
- Managed cash replenishment and inventory control for ATMs across multiple locations.
- Conducted regular maintenance and troubleshooting of ATM machines to ensure operational efficiency.
- Implemented procedures for securing cash and safeguarding assets during servicing operations.
- Trained new staff on ATM handling protocols and best practices for equipment care.
- Monitored compliance with safety regulations and internal policies during ATM servicing activities.
- Maximized operational efficiency by consistently completing required documentation related to inventory controls, cash management, and service reports.
- Streamlined cash management processes through diligent tracking and reporting of ATM balances.
- Demonstrated flexibility in adjusting work schedule to accommodate emergency repairs or installations outside standard business hours.
Industrial Engineer
Mining and Metallurgical Group PENOLES
Torreon Coah Mx
02.2007 - 12.2009
- Conducted comprehensive safety audits to identify and mitigate potential hazards.
- Developed and implemented safety training programs for diverse employee groups.
- Collaborated with cross-functional teams to enhance safety protocols and procedures.
- Streamlined reporting processes for workplace incidents, improving response times significantly.
- Drove continuous improvement initiatives, enhancing overall safety performance across operations.
- Developed and implemented comprehensive safety training programs for employees, resulting in a decrease in accidents.
- Assisted in the development of emergency response plans, ensuring rapid response during critical situations.
- Advised management on strategies for reducing workers'' compensation costs while maintaining a safe work environment.
- Minimized financial risks, liabilities and worker's compensation claims by coordinating corrective actions.
- Collaborated with management to establish safety policies and procedures that effectively reduced risks.
- Improved workplace safety by conducting thorough inspections and identifying potential hazards.
- Maintained accurate records of all safety-related activities, including training sessions, inspections, and incident reports.
- Investigated accidents and incidents to determine root causes and recommended corrective actions to prevent recurrence.
Education
Industrial Engineering
Instituto Tecnologico De La Laguna(Technological Institute)
Torreon Coah. Mexico06-2020
Skills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Complex Problem-solving
- Issue handling
- Effective planning
- Technical support
- Customer complaint resolution
- Strategic planning
- Occupational health
- Safety training
- Industrial hygiene
Timeline
Front Desk Receptionist
Econolodge Hotel
01.2017 - Current
Waitress
El Rey Del Taco
03.2014 - 08.2017
Cook
Leonela Meat Market
03.2013 - 11.2013
ATM Custodian
Tecnoval
04.2009 - 09.2011
Industrial Engineer
Mining and Metallurgical Group PENOLES
02.2007 - 12.2009
Industrial Engineering
Instituto Tecnologico De La Laguna(Technological Institute)