Merit Schiltz
Holyoke
Summary
Motivated team member offering numerous years of experience handling tasks smoothly and efficiently. Adapts well to changing processes, programs and team requirements. Skilled in building customer relationships and understanding customer needs. Eager to contribute to a growing company.
Overview
13
13
years of professional experience
Work History
Digital Personal Shopper
Walmart
08.2022 - Current
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Consistently met deadlines and quality goals for accuracy and timelines.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
- Tracked substitutions and informed customers of changes.
- Provided exceptional customer service by addressing any issues or concerns promptly, maintaining a positive reputation as a Personal Shopper.
- Mentored new Personal Shoppers by sharing industry knowledge and best practices, fostering a supportive team atmosphere that encouraged professional growth.
- Greeted clients entering store to provide welcoming environment and friendly customer service.
- Organized efficient shopping schedules that minimized time and effort for clients, leading to higher satisfaction rates.
Second Assistant Manager/Cashier
Caseys General Stores Inc
03.2021 - 08.2022
- Supported store manager in training new employees, fostering a positive work environment for team development.
- Collaborated with team members on loss prevention efforts, minimizing shrinkage and theft occurrences.
- Implemented safety protocols within the workplace, resulting in fewer accidents and increased employee awareness.
- Fostered a collaborative work culture among staff members by encouraging teamwork and recognizing exceptional contributions.
- Assisted with inventory management, maintaining accurate records and ensuring timely replenishment of stock levels.
- Increased customer satisfaction by addressing and resolving customer complaints in a timely manner.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Established team priorities, maintained schedules and monitored performance.
Ironing/Pressing and Laundry Attendant
Oakley Cleaners
11.2012 - 03.2021
- Maintained a clean and organized work environment, ensuring optimal productivity and minimal downtime.
- Assisted customers with requests and obtained payment, in person and via telephone
- Set up wash and dry cycles with appropriate settings such as spin speed, temperature, and cleaning agents.
- Assisted with cleaning and maintenance of laundry equipment to keep machines in proper working order.
- Coordinated daily laundry tasks with other team members to maximize efficiency and maintain a smooth workflow.
- Demonstrated strong attention-to-detail when folding clean linens according to top standards.
- Examined dried clothes to identify stains, tears and issues.
- Enhanced customer satisfaction by promptly addressing and resolving any complaints or issues related to laundry services.
- Expedited the laundering process by pre-treating heavily soiled items before washing them with other linens.
- Kept track of laundered items using an efficient tagging system to prevent loss or mix-ups during the cleaning process.
- Used irons and iron boards to press clothing, folding and organizing garments.
Education
Certificate in Floral Design -
Mr. K's Floral Design School
Denver, CO12-2013
Oakley High School
Oakley, KS01-2012
Skills
- Customer service
- Attention to detail
- Planning and organization
- Decision-making
- Flexible schedule
Timeline
Digital Personal Shopper
Walmart
08.2022 - Current
Second Assistant Manager/Cashier
Caseys General Stores Inc
03.2021 - 08.2022
Ironing/Pressing and Laundry Attendant
Oakley Cleaners
11.2012 - 03.2021
Certificate in Floral Design -
Mr. K's Floral Design School
Oakley High School
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