Meredith Shepard
Aurora
Summary
Quality focused Manager skilled at providing employees clear guidelines and targeted goals to drive sustained revenue growth, team efficiency and customer loyalty. Knowledgeable about recruiting, hiring, training and motivating qualified teams to meet and exceed objectives. Motivational leader, strategic planner and analytical problem solver with demonstrated record of retail success.
Overview
7
7
years of professional experience
Work History
Assistant Department Manager of Womens/Designer Sh
Nordstrom
12.2024 - Current
- Supervised a team of 25 employees by providing feedback on their work performance and setting expectations for them to follow.
- Participated in strategic planning initiatives related to the growth of the business.
- Created reports on performance metrics for management review.
- Resolved conflicts between staff members in a professional manner.
- Developed strategies to improve customer service, performance, and productivity.
- Evaluated job applications from potential candidates and conducted interviews when needed.
- Coordinated daily operations within the department.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
Store Manager
Tillys
07.2021 - 10.2021
- Deliver excellent customer service to ensure high levels of customer satisfaction
- Responsible for all aspects of running a Store, including managing the store team and overseeing all store operations to achieve company goals and objectives
- Supervised support managers and associates, providing coaching and fostering accountability for store results and staff performance.
- Develop and implement strategic merchandising plans to achieve revenue objectives, while ensuring payroll remains within budget.
- Planning and executing floor sets.
- Completing inventory.
- Weekly recruiting and Networking.
- Passionate for Loss Prevention.
- Writing and executing annual employee evaluations, as well as creating action plans for each individual to enhance performance.
- Provided training and support to stores in my district by traveling to different states.
- Ensured compliance with safety regulations and company policies.
- Successfully organized various hiring events resulting in positive outcomes
Assistant Manager
Tillys
09.2020 - 07.2021
- Maximized daily sales, attracted, engaged and motivated customers to make purchases by merchandising, window displays
- Supported my store manager with executing the role of training & development manager
- Conducted Interviews/Onboarding
- Responsible for all employee file audits and documentation
- Act as a model for team members, teaching and coaching on the sales floor
- Prioritizing and delegating / Strong operational skills and attention to detail
- Maintaining an overall management style that follows company best practices
- Upholding store standards
- Completing tasks assigned by the store manager in a timely and accurate manner
- Worked in a high volume location
- Lead a team up to 30 people.
Assistant Manager
Zumiez
08.2019 - 09.2020
- Maximizing personal and store sales results through selling, maintaining, and covering zones
- Work a flexible schedule in support of the store opening production and closing operations including work on weekends and holidays
- Assist with the overall operation of the retail store
- Working in a High Volume Store
- Making store specific product decisions to drive sales results
- Ordering and replenishing store supplies
- Price markdowns
- Transfers
- Promotional set up
- Inventory Audits
- Loss prevention.
Housekeeper
Xtreme Cleaning
04.2019 - 08.2019
- Cleaning 1-3 large scale homes a day all over the metro area
- Basic and deep cleans
- Removed bed sheets and towels from rooms and treated linens prior to washing to restore all linens to pristine condition
- Cleaned bathrooms and kitchens with sanitizing products to prevent spread of germs and reduce likelihood of illness
- Slid beds, sofas and other furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas
- Operated cleaning equipment and used chemicals by following all safety protocols and procedures to avoid burns, injuries and other accidents.
Keyholder/Shift Supervisor
Party America
09.2018 - 04.2019
- Supervised team workflow, including managing customer needs and delegating tasks to employees for optimal coverage
- Assisted with team responsibilities by cleaning, managing cash registers and product merchandising
- Educated customers about product and service offerings, special deals and newly released offerings to help each person make informed choices
- Prepared merchandise for distribution and placement across sales floor by building pallets and tagging product
- Implemented daily operating procedures to keep store clean, adequately stocked and well-organized
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences
- Restocking shelves as well as recovering the store throughout the shifts
- Retrieving and entering inventory of new product
- Created displays for sales and merchandising.
Education
High School Diploma - undefined
Ponderosa High School
05.2018
Skills
- Customer Service
- Communication Skills
- Operational Efficiency
- Critical Thinking
- Training & Development
- Attention to Detail
- Ability to Work Under Pressure
- Recruiting
- Visual Merchandising
- Loss Prevention
- Writing schedules
- POS Systems
- Team Building and Leadership
Timeline
Assistant Department Manager of Womens/Designer Sh
Nordstrom
12.2024 - Current
Store Manager
Tillys
07.2021 - 10.2021
Assistant Manager
Tillys
09.2020 - 07.2021
Assistant Manager
Zumiez
08.2019 - 09.2020
Housekeeper
Xtreme Cleaning
04.2019 - 08.2019
Keyholder/Shift Supervisor
Party America
09.2018 - 04.2019
High School Diploma - undefined
Ponderosa High School
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