Mercedes Weston
Evans
Summary
I am a very fast learner & I excel in a well rounded, great environment place of work where I have room to improve. I have very great knowledge in computers & learning new systems & I also have great customer service skills as I worked in a face paced, very busy all year round place of work. I take every job seriously & I put my all in each job that I have had. uncomfortable situations are good with me as I can connect with people easily & I can deescalate situations. My strengths are communication, very organized & motivated for any task given.
Overview
6
6
years of professional experience
Work History
Customer Advocate
Safelite Auto Glass
2022.10 - Current
- Cultivated strong customer relationships by promptly addressing and resolving concerns, enhancing trust and loyalty.
- Managed difficult customer situations with professionalism, achieving high first-call resolution rates.
- Listened to customers actively to assess issues and provide accurate information.
- Provided exceptional customer service to high-volume customer base, resolving issues, answering inquiries and providing product information.
- Delivered exceptional customer service to high-volume customer base, efficiently resolving issues and responding to inquiries.
Order Processor
Royal Crest Dairy Inc.
2022.05 - 2022.10
- Facilitated team communication to meet deadlines and maintain quality assurance standards.
- Gathered merchandise and packed boxes systematically to prevent damage.
- Gathered merchandise and systematically packed boxes to ensure safe delivery.
- Operated forklifts and hand trucks to efficiently move inventory.
- Assisted in loading delivery trucks with prepared packages.
- Operated powered rollers on pallets according to delivery numbers.
- Loaded powered tools and special machinery to move, pick up and store items.
- Facilitated team communication and adhered to deadlines and quality assurance standards.
Front Desk Agent
La Quinta Inn & Suites
2021.12 - 2022.05
- Welcomed patrons to front desk and facilitated smooth check-in process through friendly conversations.
- Answered telephones and greeted visitors to assist, answer questions and direct.
- Received incoming calls and coordinated with staff to fulfill customer requests.
- Answered telephones and greeted visitors, providing assistance and directing inquiries effectively.
- Posted charges, updated accounts and issued bills to departing guests.
- Completed end-of-day reporting and balanced registers to maintain financial accuracy.
Front Desk Agent
Travelodge By Wyndham
2021.01 - 2021.12
- Facilitated successful front desk operations for high-volume hotel.
- Facilitated front desk operations in high-volume hotel, ensuring smooth check-in and check-out processes.
- Coordinated with internal departments to address diverse guest needs, enhancing overall guest satisfaction.
- Wrote and maintained incident reports, daily activity logs, and other documents.
- Promoted customer loyalty by enrolling guests in rewards program, fostering repeat stays through personalized service.
Education
High School Diploma -
AIM Global
Greeley, CO2019-07
Skills
- Customer Service
- Communication skills
- Phone and Email
- Customer Interaction
- Account Management
- Customer conflict resolution
- Phone and email communication
- High-Volume Environments
- MS Office Proficiency
- Transaction Processing
- Financial Communication
- Invoicing and Billing
- Product Knowledge
- Communication Systems
- Client Engagement
- Safety and Security Procedures
- Client Assistance
- Composed under pressure
- Multi-Line Phone Systems
- Order Management
- Logistics Coordination
- Resource Management
- Task Coordination
- Customer Engagement
- Work Order Following
- Technical Support
Timeline
Customer Advocate
Safelite Auto Glass
2022.10 - Current
Order Processor
Royal Crest Dairy Inc.
2022.05 - 2022.10
Front Desk Agent
La Quinta Inn & Suites
2021.12 - 2022.05
Front Desk Agent
Travelodge By Wyndham
2021.01 - 2021.12
High School Diploma -
AIM Global