Meranda Robertson

• Office Manager position including communicating and building relationships with customers and vendors to ensure quality business structure. Prepared estimates to present to customers for their car services. Marketed family owned business in order to bring in more revenue. Ordered/ Returned parts, shop supplies and office material. Accounts Receivables, Accounts Payables, Credits. Payrolls for each employee. Answered phone calls and maintained quality customer service.

Office Manager overseeing multiple locations including training new employees, maintaining Accounts Receivables for multiple locations. Customer Service building relationships with customers. And helping create positive and healthy relationships amongst employees, providing a safe comfortable work environment.

• Office Manager responsibilities include customer service, accounting, titlework, problem solving, employee commissions and checks. I was able to organize and create a systematic routine for employees to work together at ease.

• Office Manager/ Office Administrator responsibilities which included customer service (CSR), scheduling, problem solving directly, answering phones, creating good customer relationships. Account receivables, management duties involving executive decisions, employee clocks, managing money as well as accounts with vendors, depositing money. Managing all vehicles on premises, keeping accounts and files organized. Began career with ABRA Auto Body as CSR and was promoted to Office Manager once the company merged with Caliber Collision in 2019.

• CSSR (Customer Service Sales Representative) responsibilities included quotes, rewrites and reviewing policies. I sold policies as well as build relationships with current insured along with potential insureds. I reviewed policies to make sure our insured understood their coverages. I was also an account executive keeping accounts accurate to which it was agreed upon. While in customer service also helping insured with any questions or concerns as well as leading through claims made. I received my Property and Casualty License in April 2018.

• Receptionist responsibilities including customer service, estimates, sales, answering phones, multi-tasking, and money handling. Taking on manager responsibilities when manager was not present. Quick and flexible with different tasks and learning new material.

• Lead Teacher responsibilities including organizing activities group and individual, multi-tasking, supervising and solving on the spot situations. Maintaining control and organization throughout the classroom.

• Taking on classroom responsibilities when Lead Teacher isn’t present including Infant Supervision all the way up to Preschool Classrooms. I assisted Group Leads with curriculum, art, group activities and individual activities. Taking on Group Lead roles when necessary and providing flexibility between classrooms.

• Teacher Assistant: Helping the group lead with running the classroom. Assisting the group lead teacher with circle time, art, group activities and individual with each child in the classroom. Also taking on the role of group lead in many occasions when necessary.