Summary
Overview
Work History
Education
Skills
Timeline
Generic

Meranda Ferrero

Flagstaff

Summary

Proven to enhance office productivity and patient satisfaction at Entirecare, I excel in multitasking and organization, alongside compassionate patient care. Skilled in HIPAA compliance and medical terminology, my ability to improve efficiency and foster positive environments underlines a results-driven approach. Achievements include training staff in new systems, showcasing leadership and a quick-learning ability. Versatile Medical Office Receptionist possessing first-rate communication skills and personable demeanor demonstrated in patient-focused roles. Excellent knowledge of medical terminology and billing procedures. Experienced in transcription, bookkeeping, records management and industry software applications. Healthcare professional with comprehensive experience in medical administrative tasks and patient interaction. Known for effective office management, ensuring smooth operations and seamless patient flow. Emphasizes teamwork and adaptability, displaying excellent organizational skills and patient-centered approach. Professional with significant experience in medical office environments, prepared for this role. Proven track record in managing patient records, scheduling appointments, and ensuring efficient office operations. Strong focus on team collaboration and achieving results, adaptable to changing needs. Skilled in medical terminology, electronic health records, and patient communication, valued for reliability and flexibility.

Overview

18
18
years of professional experience

Work History

Medical Office Assistant

Entirecare
03.2023 - Current
  • Increased office productivity by multitasking efficiently during peak hours, handling multiple responsibilities simultaneously.
  • Improved patient satisfaction by efficiently managing front desk operations and addressing inquiries professionally.
  • Handled sensitive situations compassionately when dealing with distressed patients or families during difficult times.
  • Collaborated with medical staff to ensure seamless communication and coordination of patient care.
  • Maintained patient databases and updated information in alignment with HIPAA protocols.
  • Contributed to a welcoming atmosphere by greeting patients warmly upon arrival and assisting them throughout their visit.
  • Enhanced office efficiency by maintaining organized patient records and scheduling appointments accurately.
  • Managed high call volumes, directing calls to appropriate departments while providing accurate information to callers.
  • Assisted in billing processes, ensuring accurate records and timely payments from insurance companies and patients.
  • Provided exceptional customer service, promptly addressing concerns and resolving issues to maintain a positive environment.
  • Supported administrative tasks such as filing, data entry, and document preparation for medical professionals.
  • Received, recorded and filed medical payments by check, cash, and credit card.
  • Supported new employees through onboarding processes including training in software systems usage necessary for their roles.
  • Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
  • Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
  • Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • I've became a super user in our new systems in Rev Cycle and training employee how to use the system
  • I'm trained in referral management and trained other employees

Frozen and Dairy Associate

Safeway
11.2016 - 03.2023
  • Ensured product freshness by routinely rotating items and removing expired goods from shelves.
  • Assisted customers with locating products, providing knowledgeable recommendations based on their needs.
  • Participated in ongoing training and development opportunities to stay current with industry trends and enhance overall performance as a Frozen and Dairy Associate.
  • Improved workflow efficiency by coordinating with colleagues to divide responsibilities during peak periods.
  • Streamlined restocking procedures with timely communication between team members regarding low inventory items needing replenishment.
  • Enhanced customer satisfaction by promptly and accurately stocking frozen and dairy products.
  • Maintained a clean, organized, and visually appealing department through regular cleaning tasks.
  • Provided support during special events or promotional activities, maintaining a positive attitude while accommodating increased customer volumes.
  • Managed workload effectively under pressure during busy hours, ensuring all tasks were completed in a timely manner without sacrificing quality or customer satisfaction levels.
  • Reduced shrinkage rates through diligent attention to product rotation, minimizing spoilage, and waste disposal efforts.
  • Contributed to the team''s efficiency by unloading delivery trucks and organizing inventory in storage areas.
  • Supported overall store success by participating in inventory counts and updating management on stock levels.
  • Upheld safety standards within the department by monitoring temperature controls and addressing any issues immediately.
  • Adhered to company policies regarding food safety guidelines throughout the handling process of perishable items.

Cashier

Chevron
06.2015 - 11.2017
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.

Phlebotomist

DCI Biologicals Inc.
06.2014 - 06.2015
  • Enhanced patient experience through compassionate care and communication during blood draw procedures.
  • Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
  • Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
  • Completed proper sanitation and cleaning of equipment and work areas between patients.
  • Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
  • Reduced contamination risks by strictly adhering to infection control protocols and maintaining a clean work environment.
  • Tracked collected specimens by initialing, dating, and noting times of collection.
  • Stocked phlebotomy cart or carrier with appropriate supplies.
  • Demonstrated adaptability by effectively performing blood draws on diverse patient populations, including pediatric, geriatric, and challenging cases.
  • Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
  • Improved patient comfort by efficiently drawing blood samples using various techniques such as venipuncture and capillary puncture.

Caregiver

Comfort Keepers
06.2012 - 07.2014
  • Assisted clients with activities of daily living, promoting independence and quality of life.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
  • Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Assisted patients with self-administered medications.
  • Contributed to a positive atmosphere for patients by using effective communication and active listening skills.
  • Provided safe mobility support to help patients move around personal and public spaces.

Caregiver/ Med Tech

Sushine Village
10.2010 - 06.2012
  • Assisted clients with activities of daily living, promoting independence and quality of life.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
  • Administered medications as prescribed, ensuring accurate dosage and timely administration for maximum efficacy.
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
  • Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
  • Prepared nutritious meals according to dietary restrictions, supporting clients'' overall health through balanced nutrition.
  • Coordinated closely with family members regarding updates on patient conditions or concerns that arose during the course of caregiving duties.
  • Transported individuals to events and activities, medical appointments, and shopping trips.

Caregiver

Emeritus Senior Living
06.2006 - 04.2009
  • Assisted clients with activities of daily living, promoting independence and quality of life.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Efficiently organized schedules for multiple clients simultaneously while maintaining high-quality care standards.
  • Facilitated smooth transitions between home care settings by coordinating services and communicating effectively with all parties involved.
  • Participated in ongoing professional development opportunities to stay current on best practices in caregiving techniques, enhancing the quality of care provided.
  • Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
  • Cooked meals and assisted patients with eating tasks to support healthy nutrition.
  • Assisted with daily living activities, running errands, and household chores.
  • Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
  • Guided patients to restroom to support bladder and bowel relief requirements.
  • Transported clients to and from medical appointments with safety and efficiency.
  • Replaced bandages, dressings, and binders to care for wounds and encourage healing.
  • Maintained strong connections within caregiver community to gain continuous knowledge.
  • Scheduled daily and weekly care hours for client caseload.
  • Handled incoming mail, bills and invoices and completed appropriate actions.
  • Maintained entire family's schedule and organized events.

Education

No Degree - Fundamental of Healthcare

Yavapai College
Prescott, AZ

Associate Degree - Medical Specialties

College America
Flagstaff Az
2011

High School Diploma -

Coconino High School
Flagstaff
2009

Skills

  • Multitasking and Organization
  • Computer Skills
  • Problem-Solving
  • HIPAA Regulations
  • Medical Reception
  • Medical Terminology
  • Positive Attitude
  • Insurance Verification
  • Office Administration
  • Managing patient records
  • Patient Scheduling
  • Phone and Email Etiquette
  • Appointment management
  • Appointment Coordination
  • Patient Care
  • Team Leadership
  • Appointment Scheduling
  • HIPAA Compliance
  • Patient Registration
  • Insurance Billing
  • Patient Referrals
  • Venipuncture
  • Order of draw
  • Specimen handling
  • Sample and specimen collection
  • Butterfly needle technique
  • Blood collection techniques
  • HIPAA
  • Patient support
  • Data Entry
  • Medical terminology knowledge
  • Infection Control
  • Paperwork Processing
  • Recording data
  • Customer Service
  • Customer Assistance
  • Work Ethic and Integrity
  • Patience and Empathy
  • Cash Handling
  • Cleaning and sanitizing
  • Time management skills
  • Workplace Safety
  • Heavy Lifting
  • Shelf Organization
  • Sanitation Procedures
  • Stock replenishment
  • Temperature Monitoring
  • Sales Promotion
  • Merchandising Techniques
  • Teamwork and Collaboration
  • Quick Learner

Timeline

Medical Office Assistant

Entirecare
03.2023 - Current

Frozen and Dairy Associate

Safeway
11.2016 - 03.2023

Cashier

Chevron
06.2015 - 11.2017

Phlebotomist

DCI Biologicals Inc.
06.2014 - 06.2015

Caregiver

Comfort Keepers
06.2012 - 07.2014

Caregiver/ Med Tech

Sushine Village
10.2010 - 06.2012

Caregiver

Emeritus Senior Living
06.2006 - 04.2009

No Degree - Fundamental of Healthcare

Yavapai College

Associate Degree - Medical Specialties

College America

High School Diploma -

Coconino High School
Meranda Ferrero