Mentesenot Sisay
Denver
Summary
- Implementation and Engineering Leader with 15+ years of experience delivering enterprise software and integration solutions across complex, customer-facing environments. Proven track record of building and leading high-performing teams, scaling implementation frameworks, and driving predictable, high-quality delivery across the full lifecycle from onboarding through production.
- Deep expertise in API-led architecture, data integration, and cloud platforms (MuleSoft, Azure, AWS), with strong ability to translate business requirements into scalable technical solutions. Known for driving cross-functional alignment across Engineering, Product, and Customer Success while improving time-to-value, delivery consistency, and customer satisfaction.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Solution Implementation Manager
BirlaSoft
05.2021 - Current
- Onboarded 50+ enterprise clients, reducing time-to-live by 46% and achieving 98% on-time delivery with NPS of 89
- Oversaw full implementation lifecycle from contract through go-live and BAU, ensuring predictable, high-quality delivery aligned with business goals
- Lead and scale a team of integration engineers and implementation specialists, driving end-to-end customer onboarding and delivery execution across enterprise clients
- Developed and standardized implementation frameworks, QA processes, and go-live criteria, enhancing delivery consistency and minimizing escalations
- Act as escalation lead for complex, high-risk implementations, resolving critical issues and maintaining zero major SLA breaches
- Partner with Product, Engineering, and Customer Success to align delivery strategy, improve onboarding experience, and drive product and process enhancements
- Created performance metrics and accountability frameworks linked to delivery outcomes, boosting team efficiency and predictability
- Mentored and developed engineers into high-performing contributors, improving technical depth and independent ownership across the team
Senior Integration Engineer
Ulta Beauty
05.2020 - 05.2021
- Designed and governed enterprise API and event-driven architectures using Azure Integration Services and Kafka
- Designed and implemented integration solutions using MuleSoft for multiple enterprise applications, improving system interoperability and user experience.
- Led technical direction for enterprise integration initiatives across retail, eCommerce, and supply chain domains, driving project success and stakeholder satisfaction.
- Developed and executed integration strategy for key initiatives, aligning projects with business priorities and enhancing platform scalability.
- Led cross-functional collaboration between Engineering, Product, and business stakeholders to define and deliver scalable integration solutions
- Contributed to product and platform planning, influencing roadmap decisions through technical insights and delivery experience
Senior Integration Engineer
Sprint
Denver
01.2018 - 03.2020
- Led large-scale data migration during Sprint and T-Mobile integration, ensuring seamless transfer of customer, billing, and operational data across legacy and modernized systems with minimal service disruption.
- Led migration of 85+ enterprise integrations from MuleSoft to Azure Integration Services, improving scalability and reducing operational complexity.
- Design and develop integration solutions using Azure Integration Services, including Logic Apps, Azure Functions, and API Management, to connect disparate systems, applications, and databases while adhering to best practices and enterprise coding standards.
- Developed and secured APIs using Azure API Management to enable data exchange across SaaS, on-prem, and cloud systems, improving accessibility and integration capabilities.
- Implemented event-driven and message-based integration patterns using Service Bus, improving fault tolerance and recovery times by 40%.
- Applied enterprise security standards including OAuth 2.0, OpenID Connect, managed identities, and certificate-based authentication.
- Provided Tier II and Tier III production support, reducing recurring integration incidents and enhancing system reliability.
Integration Engineer
CenturyLink
Denver
07.2014 - 12.2017
- Built APIs and ETL workflows to support enterprise data exchange and system interoperability
- Designed and developed enterprise integrations across MuleSoft, Dell Boomi, and ESB platforms to enhance system connectivity and data flow
- Contributed to API-led architecture adoption and established enterprise integration standards to streamline integration processes
- Documented integration workflows and technical procedures to ensure knowledge transfer and maintain continuity
Education
Bachelors of Arts -
Addis Ababa University
Addis Ababa, Ethiopia07-2011
Skills
- Implementation Management
- Integration Architecture
- Cloud Integration (Azure, MuleSoft)
- Dynamics 365 CRM
- API Design & Management
- Data Integration & ETL
- Cross-Functional Leadership
- SDLC & Agile Delivery
- Program Delivery
- Azure Services
- DevOps & CI/CD
- SharePoint Solutions
- Security & Identity
- Full-Stack Development
- Cross-functional team leadership
- Data Modeling
Certification
- Salesforce Certified MuleSoft Developer II
- Salesforce Certified MuleSoft Platform Integration Architect
- Power Platform Developer Associate (PL-400)
- Azure (AZ-900)
Personal Information
Citizenship: US CITIZEN
Timeline
Solution Implementation Manager
BirlaSoft
05.2021 - Current
Senior Integration Engineer
Ulta Beauty
05.2020 - 05.2021
Senior Integration Engineer
Sprint
01.2018 - 03.2020
Integration Engineer
CenturyLink
07.2014 - 12.2017
Bachelors of Arts -
Addis Ababa University