Mendy Goodman
Loveland,CO
Summary
Customer-focused professional with strong experience in high-volume environments, specializing in customer relations, integrity, and professional phone communication. Proven ability to manage large call volumes, resolve complex issues, and maintain composure under pressure. Knowledge with scheduling, documentation, and coordinating service timelines. huge passion for helping others and the medical industry.
Experienced with customer relationship management, ensuring high levels of customer satisfaction and retention. Utilizes persuasive communication techniques to drive sales and foster customer loyalty. Track record of effectively collaborating with team members to achieve sales objectives and maintain positive store environment.
Highly experienced with customer relations known for exemplary team-building and project oversight skills. Gifted at working with all types of personalities. Performance history of developing strong collaborative relationships and delivering impressive results.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Customer Service & Sales Associate
Home Depot
Loveland, CO
04.2026 - Current
- Managed high-volume inbound and outbound calls while maintaining professionalism and accuracy. Coordinated delivery scheduling, aligning customer availability and timelines—translating directly to patient appointment scheduling. Handled detailed documentation and paperwork with strong attention to accuracy and compliance. Processed financial transactions and resolved customer concerns with empathy, strong communication, and problem-solving skills.
- Collaborated with team members to achieve sales goals and improve store performance.
- Resolved customer inquiries and complaints to ensure satisfaction and loyalty.
- Operated point-of-sale systems efficiently, processing transactions accurately and quickly.
Business Owner
Self-employeed
Denver, CO
01.2026 - Current
- Developed and implemented marketing strategies to increase brand awareness and customer engagement.
- Managed daily operations, ensuring efficient workflow and adherence to quality standards.
- Oversaw financial management, including budgeting, forecasting, and expense tracking.
- Built strong relationships with clients through personalized service and effective communication.
- Trained and mentored staff, fostering a collaborative and productive work environment.
- Established strong customer relationships through excellent communication and attentive service.
- Consulted with customers to assess needs and propose optimal solutions.
Head Cashier
Woods Supermarkets Inc.
Johnstown, CO
01.2025 - 07.2025
- Supervised daily cash operations, ensuring accuracy and efficiency in transactions.
- Trained and mentored junior cashiers, enhancing team performance and customer service quality.
- Implemented cash handling procedures, reducing discrepancies and improving financial accountability.
- Managed scheduling of cashier staff to optimize coverage during peak hours and enhance service delivery.
- Resolved customer inquiries and complaints promptly, fostering positive shopping experiences.
- Collaborated with management to streamline checkout processes, increasing overall transaction speed.
Customer Service Representative
Whole Foods Market
- Delivered high-volume customer support, handled transactions, and resolved issues while maintaining strong relationships. Demonstrated ability to work efficiently in fast-paced, high-pressure environments while maintaining accuracy and professionalism.
Education
Associate of Arts - Culinary Arts
Art Institute of Colorado
Denver, CO01.2019
Medical Office Assistant And Coding And Billing - Medical Office Assistant , Coding And Billing
Front Range Community College
Fort Collins 09.2026
Skills
- Customer Relations
- Time management
- Problem-solving skills
- Professional Phone Communication & Call Etiquette
- High-Volume Call Handling
- Strong with Documentation & Paperwork Accuracy
- Conflict Resolution & De-escalation
- Financial Transactions & Payment Processing
- Listening skills
- Multi-tasking strength
- Excellent people skills
- Reliable and punctual
- Goal oriented
- Exceptional customer service
Accomplishments
- Resolved customer complaint .
- Supervised team of 12 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
- Certified team lead and serve safe whole foods -
- windows capplications
Timeline
Customer Service & Sales Associate
Home Depot
04.2026 - Current
Business Owner
Self-employeed
01.2026 - Current
Head Cashier
Woods Supermarkets Inc.
01.2025 - 07.2025
Customer Service Representative
Whole Foods Market
Associate of Arts - Culinary Arts
Art Institute of Colorado
Medical Office Assistant And Coding And Billing - Medical Office Assistant , Coding And Billing
Front Range Community College