MELODY DUHAYLUNGSOD
Denver
Summary
Results-driven Resident Relations Manager with extensive experience managing build-to-rent single-family home communities. Proven expertise in tenant relations, property management, and operational efficiency, ensuring high occupancy rates and tenant satisfaction. Skilled in coordinating property inspections, lease management, budgeting, and maintenance oversight. Adept at developing marketing strategies to attract and retain tenants while optimizing profitability. Committed to delivering exceptional service and maintaining top-tier community standards.
Overview
8
8
years of professional experience
Work History
Resident Relations Manager - Build to Rent Homes
Progress Residential
Denver
01.2022 - 02.2025
- Managed a portfolio of over 270 single-family rental homes, maintaining an occupancy rate above 95%.
- Led community engagement initiatives, fostering a strong sense of belonging among residents.
- Oversaw leasing, resident services, and vendor coordination to enhance community operations.
- Conducted market research and pricing strategies to minimize vacancy periods and optimize revenue.
- Developed and implemented marketing initiatives to attract and retain tenants.
Resident Relations Manager - Build to Rent Homes
Progress Residential
Austin
03.2021 - 01.2022
- Managed resident relationships, ensuring high satisfaction, and swift issue resolution.
- Audited and maintained accurate records of move-ins, move-outs, and service requests.
- Coordinated with leadership and vendors for timely property maintenance and repairs.
- Conducted marketing audits to enhance property visibility and attract tenants.
- Reviewed inspections to ensure compliance and readiness for new residents.
Sales and Marketing Specialist
DoubleTree by Hilton Austin University and DoubleTree by Northwest Arboretum
Austin
01.2019 - 03.2020
- Built and maintained key client relationships to drive group bookings and revenue.
- Negotiated guest room rates and meeting space rentals to maximize profitability.
- Conducted hotel site inspections to promote features and amenities.
- Managed banquet postings and finalized billing for corporate and group events.
- Analyzed market trends to optimize sales and promotional efforts.
Guest Service Representative
Home 2 Suites by Hilton Austin Airport
Austin
06.2018 - 01.2019
- Built and maintained key client relationships to drive group bookings and revenue.
- Negotiated guest room rates and meeting space rentals to maximize profitability.
- Conducted hotel site inspections to promote features and amenities.
- Managed banquet postings and finalized billing for corporate and group events.
- Analyzed market trends to optimize sales and promotional efforts.
Guest Service Representative
Hampton Inn and Suites Austin Airport
Austin
04.2017 - 01.2019
- Managed all duties perform 15 direct reports
- Ensured accuracy of upcoming groups, rooming list, billings, amenities, and arrivals
- Utilize numerical skills to handle cash and accuracy performed customer transactions
- Ensuring guest satisfaction and resolution upon guest's departure
Guest Service Representative
Courtyard and Residence Inn by Marriott Austin Convention
Austin
03.2017 - 03.2018
- Manage high volume of incoming requests via telephone and email
- Provided training to newly on boarded employees
Education
B.S. - Hotel and Restaurant Management
Pilar College
Zamboanga City, Philippines01.2016
Skills
- Time Management Abilities
- Customer Assistance and Interaction
- Property Management
- Asset Management
- Data Analysis
- Marketing Strategies
- Client Account Management
- Financial budgeting and reporting
SKILLS AND INTEREST
- Business Development Administrative Skills
- Sales and Marketing
- Property Management Software (e.g., Yardi and Salesforce)
- Microsoft Office Suite (Word, Excel, PowerPoint)
- Vendor Management
- Strategy & Operations
- Hiking and Active Living
- Volunteering at Food Bank of the Rockies
Timeline
Resident Relations Manager - Build to Rent Homes
Progress Residential
01.2022 - 02.2025
Resident Relations Manager - Build to Rent Homes
Progress Residential
03.2021 - 01.2022
Sales and Marketing Specialist
DoubleTree by Hilton Austin University and DoubleTree by Northwest Arboretum
01.2019 - 03.2020
Guest Service Representative
Home 2 Suites by Hilton Austin Airport
06.2018 - 01.2019
Guest Service Representative
Hampton Inn and Suites Austin Airport
04.2017 - 01.2019
Guest Service Representative
Courtyard and Residence Inn by Marriott Austin Convention
03.2017 - 03.2018
B.S. - Hotel and Restaurant Management
Pilar College
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