Melody Petty
Colorado Springs
Summary
Dedicated Military Pay Technician with expertise in military pay processing and payroll accuracy. Committed to resolving pay issues and enhancing service member satisfaction through effective communication and conflict resolution.
Overview
4
4
years of professional experience
Work History
Military Pay Technician
United States Army Financial Management Command
Fort Benning
02.2023 - 05.2025
- Process military pay transactions for service members.
- Review and verify payroll transactions for accuracy and compliance with regulations.
- Processed special pays including incentive and hazardous duty pay and reenlistment bonuses.
- Utilized financial management systems to maintain accurate payroll records and ensure timely updates.
- Respond to inquiries regarding pay issues from service members and their families.
- Answered inquiries from service members and families regarding pay issues, resolving concerns and enhancing customer satisfaction.
- Maintain up-to-date knowledge of military pay policies and regulations.
- Researched benefits available to military personnel, including housing and subsistence allowances, to provide informed guidance.
Adminstrative Assistant
Lewis North School Age Center
Joint Base Lewis McChord
05.2021 - 02.2023
- Managed daily office operations and maintained organized filing systems.
- Supported staff with administrative tasks to improve workflow efficiency.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Handled confidential documents in an organized fashion according to established protocol.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Processed invoices for payment using accounting software applications.
Education
Associate of Arts - Human Services
Upper Iowa University
Fayette, IA05-2018
High School Diploma -
James Madison High School
San Antonio, TX05-1997
Skills
- Military pay processing
- Payroll expertise
- Military pay regulations
- Record keeping
- Process improvement
- Attention to detail
- Time management
- Conflict resolution
- Email and telephone communication
- Verbal communication
- Self motivation
Volunteer work
- As a military spouse I am offered the opportunity to volunteer for a non-profit organization called Mountain Post Santa's Workshop, I am able to learn how a non-profit works with limited funds and functions on hours that are volunteered. I support the cause that serves all ranks of service members that are stationed on Fort Carson to make sure the children of these members are provided toys during the Christmas holidays.
Timeline
Military Pay Technician
United States Army Financial Management Command
02.2023 - 05.2025
Adminstrative Assistant
Lewis North School Age Center
05.2021 - 02.2023
Associate of Arts - Human Services
Upper Iowa University
High School Diploma -
James Madison High School