Melody Carrera
Aurora
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Recognized for reliability and adaptability, with a swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
4
4
years of professional experience
Work History
Veterinary Assistant
Animal Emergency and Speciality Center
02.2025 - Current
- Assisted veterinarians and technicians in performing medical procedures, including taking X-rays, and conducting laboratory tests
- Aided in restraining animals during examinations or treatments to ensure the safety of both the animal and veterinary staff
- Maintained inventory of medical supplies and placed orders when necessary to ensure availability for veterinary procedures
- Cared for hospitalized animals by providing feeding assistance, obtaining vitals, and changing bedding
- Aided in euthanasia procedures with compassion while respecting the emotional needs of grieving pet owners
- Lifted heavy animals safely using proper lifting techniques without causing any harm to myself or the animal being handled
- Maintained a clean work environment by sanitizing cages regularly along with cleaning floors and other surfaces daily
- Assisted veterinarians during emergency situations by providing immediate support such as CPR or first aid needs
Event Specialist
Coors Field
05.2024 - Current
- Provided exceptional customer service to event attendees, addressing inquiries and resolving issues promptly
- Managed crowd control during high-traffic periods to ensure a safe and enjoyable experience for all guests
- Maintained a high level of product knowledge to effectively assist customers with their questions and concerns
- Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction
- Scanning tickets making sure there isn't any issues
Veterinary Receptionist
Animal Emergency and Speciality Center
08.2024 - 02.2025
- Greeted and checked in clients, ensuring a warm and welcoming atmosphere
- Scheduled appointments for veterinarians, efficiently managing the appointment calendar
- Processed payments for services rendered using cash, credit cards, or insurance claims
- Demonstrated strong customer service skills by providing compassionate and empathetic support to clients during difficult times
- Managed a high volume of phone calls, effectively prioritizing urgent inquiries while maintaining professionalism
- Maintained knowledge of clinic services, pricing, and policies to provide accurate information to clients
- Demonstrated exceptional organizational skills by efficiently managing multiple tasks simultaneously
- Trained new receptionists on office procedures and protocols
Barista/Cashier
Tropical Smoothie Cafe
02.2023 - 01.2024
- Consistently maintained high standards of quality in every drink made, ensuring customer satisfaction
- Provided exceptional customer service by greeting customers with a friendly demeanor and addressing their needs promptly
- Managed inventory levels to ensure an adequate supply of fruits, milk, syrups, and other ingredients
- Maintained cleanliness and organization of the serving bar area at all times for a pleasant customer experience
- Handled cash transactions accurately while following company policies regarding cash handling procedures
Assistant Manager
Ross Dress For Less
10.2021 - 12.2022
- Assisted in the management of daily operations, ensuring smooth and efficient workflow
- Supervised and trained a team of 50 employees, providing guidance and support to maximize productivity
- Resolved customer complaints or concerns promptly, ensuring high levels of customer service at all times
- Managed cash handling procedures, including opening/closing registers, preparing deposits, and reconciling discrepancies
- Assisted in the recruitment, selection, and onboarding of new employees, ensuring a smooth transition into the team
- Demonstrated strong leadership skills by motivating team members towards achieving individual/team targets/goals
Education
High School Diploma -
Hinkley High School
Aurora, CO05-2020
Skills
- Client communication
- Cleaning and sanitizing
- Patient restraint
- Animal safety
- Careful restraint
- Problem-solving
- Organizational skills
- Time management
- Customer service
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Veterinary Assistant
Animal Emergency and Speciality Center
02.2025 - Current
Veterinary Receptionist
Animal Emergency and Speciality Center
08.2024 - 02.2025
Event Specialist
Coors Field
05.2024 - Current
Barista/Cashier
Tropical Smoothie Cafe
02.2023 - 01.2024
Assistant Manager
Ross Dress For Less
10.2021 - 12.2022
High School Diploma -
Hinkley High School
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