Melodie Manganello
Bridgeport
Summary
Highly motivated and dedicated, bringing a strong work ethic and a passion for making a positive impact to any company that values my potential. With over 15 years of experience in a customer service call center setting, I have honed my skills in providing exceptional service. Additionally, my extensive background of over 25 years in customer service has equipped me with the ability to handle diverse customer needs effectively. Proficient in utilizing a dual monitor system, adept at efficiently scheduling appointments and retrieving necessary information for customers. Confident in showcasing a wide range of skills. Eager to embrace the challenge of learning a new language to enhance prospects for success. Authorized worker in the US, ready to contribute expertise to any employer.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist/ Verified Insurance
MC BLANKENSHIP DDS
07.2004 - 01.2025
- 1. Took Payments.
- 2. Checked Patients in and out.
- 3. Answered Phones.
- 4. Scheduled/Rescheduled Patients.
- 5. Verified all Insurances.
- 6. Balanced Day Sheet/ Batched Accounts.
Infant Teacher/Infant Toddler
Cubby's Child Care Center
05.2022 - 02.2024
- 1. Nurture & help the children learn gross motor skills, clapping.
- 2. Change diapers.
- 3. Always wash hands.
- 4. Feed lunches.
- 5. Sanitize rooms & toys
- 6. Sing to them while trying to get them to nap.
- 7. Reading to them.
PSE Mail Processing Clerk
Post Office USPS
07.2018 - 05.2019
- 1. I organized & sorted packages to the correct carrier for delivery
- 2. I sorted & put mail in PO Boxes.
- 3. I scanned everything that came through.
Call Center Customer Service Representative
Wilson Martino Dental
10.2007 - 11.2013
- 1. Answered Calls to Schedule Patients /Rescheduled Patients
- 2. Charts Audits Patients who have not been seen in 6 mos+
- 3. Helped with Billing Questions
- 4. Emergency Phone for after hour emergencies
Medical Records Clerk
Highland Hospital
10.2007 - 11.2013
- 1. Filed History Reports on Patients.
- 2. Filed Psych Evaluations on Patients.
- 3. Updated all Patient charts as needed.
- 4. Took all Dr dictations to the assigned floors.
- 5. Released Medical Records.
- 6. Faxed/Printed documents as needed
Education
High school diploma - General Studies
South Harrison High School
Lost Creek, WVSkills
- HIPAA (10 years)
- Medical Records (3 years)
- Clerical experience (10 years)
- Microsoft Word (10 years)
- Patient Care (10 years)
- Front desk (10 years)
- Office Management (10 years)
- Computer skills (10 years)
- Administrative experience (10 years)
- Problem solving (10 years)
- Medical Scheduling (10 years)
- Medical Billing
- QuickBooks (5 years)
- Computer Skills (10 years)
- Bookkeeping (5 years)
- Microsoft Excel
- Time management (10 years)
- Microsoft Outlook
- Organizational skills
- Databases
- Epic
- Insurance Verification
- Phone Etiquette (10 years)
- Customer service
- Clerical Experience (10 years)
- Typing (10 years)
- Office experience
- Medical office experience
- English
- Microsoft Office
- EMR Systems (5 years)
- Phone etiquette (10 years)
Certification
- Child Development Associate Certification
- CPR Certification
- Passenger Endorsement
Accomplishments
- Achieved Result through effectively helping with Task.
- Achieved Result by completing Task with accuracy and efficiency.
- Achieved Result by introducing Software for Type tasks.
- Documented and resolved Issue which led to Results.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Languages
English
Elementary
Timeline
Infant Teacher/Infant Toddler
Cubby's Child Care Center
05.2022 - 02.2024
PSE Mail Processing Clerk
Post Office USPS
07.2018 - 05.2019
Call Center Customer Service Representative
Wilson Martino Dental
10.2007 - 11.2013
Medical Records Clerk
Highland Hospital
10.2007 - 11.2013
Front Desk Receptionist/ Verified Insurance
MC BLANKENSHIP DDS
07.2004 - 01.2025
High school diploma - General Studies
South Harrison High School
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