MELIZA VILLACOB
Barranquilla
Summary
Professional administrative expert prepared to excel in executive support roles. Skilled in managing calendars, organizing meetings, and ensuring seamless office operations. Reliable team player with focus on achieving results and adapting to dynamic work environments. Experienced with coordinating complex logistics operations to ensure smooth supply chain management. Utilizes strategic planning and problem-solving skills to improve efficiency and reduce costs.
Overview
9
9
years of professional experience
Work History
Logistics Coordinator
Lean Solutions Group
11.2022 - Current
- Track around 150 orders and notify customers of status or potential delays.
- Collaborated with sales and customer service teams to address client concerns and expedite orders when necessary.
- Ensured compliance with industry regulations, reducing the risk of fines or penalties.
- Adapted quickly to unexpected disruptions in the supply chain, developing contingency plans to minimize negative impacts on business operations.
- Established an effective communication system between departments involved in logistics coordination ensuring seamless information flow.
Quality Control Specialist
Nearshore Call Center
12.2021 - 11.2022
- Participated in external audits as a subject matter expert, showcasing organizational commitment to excellence in quality management systems implementation.
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
- Initiated process improvements that led to reduced waste and increased production efficiency.
- Reviewed technical documents such as specifications and drawings, maintaining accuracy and compliance with industry regulations.
- Reduced customer complaints by conducting thorough inspections and addressing issues proactively.
Customer Service Representative
Nearshore Call Center
08.2021 - 11.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Administrative Assistant
OX Toys
02.2019 - 08.2021
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
Executive Assistant
Groovy Toys
08.2016 - 07.2019
- Handled confidential and sensitive information with discretion and tact.
- Provided professional administrative support during board meetings, including agenda preparation and minute-taking duties.
- Supported executives in decision-making processes by conducting research and presenting findings in clear formats.
- Produced monthly reports using advanced Excel spreadsheet functions.
- Prepared detailed reports on inventory levels and movement trends, providing valuable information for decision-making purposes.
Inventory Analyst
Groovy Toys
11.2015 - 07.2016
- Ensured timely replenishment of stock, closely monitoring lead times and coordinating with suppliers for on-time deliveries.
- Collaborated with cross-functional teams to ensure seamless coordination of inventory movement across departments.
- Assisted in reducing excess inventory by identifying slow-moving items and implementing targeted sales strategies.
- Improved inventory accuracy by conducting regular audits and implementing effective tracking systems.
- Resolved internal customer concerns promptly, fostering positive relationships between supply chain functions while maintaining high service levels throughout the organization.
Education
Bachelor of Engineering - Industrial Engineering
Universidad Del Atlántico
Barranquilla10-2022
Skills
- Problem-solving
- Decision-making
- Logistics analysis
- Customer service
- Warehousing processes
- Freight negotiation
- Inventory management
- Sales support
- Warehouse management
- Cost control
- Communication
- Customer relations
LANGUAGES
Spanish (Native)
Proficient
C2
English (Advance)
Upper intermediate
B2
Chinese (basic)
Beginner
A1
TOOLS
- Microsoft office
- Front
- HubSpot
- Asana
- SAP
- QuickBook
- Salesforce
- Ziur
- Microsoft Team
- Zoom
- Zendesk
- Power Broker
- Slack
- Google Suite
Timeline
Logistics Coordinator
Lean Solutions Group
11.2022 - Current
Quality Control Specialist
Nearshore Call Center
12.2021 - 11.2022
Customer Service Representative
Nearshore Call Center
08.2021 - 11.2021
Administrative Assistant
OX Toys
02.2019 - 08.2021
Executive Assistant
Groovy Toys
08.2016 - 07.2019
Inventory Analyst
Groovy Toys
11.2015 - 07.2016
Bachelor of Engineering - Industrial Engineering
Universidad Del Atlántico
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