Melissa Stefania Rico Cardenas
Summary
Proactive and meticulous customer-oriented team player with expertise generating optimal satisfaction levels while building profits and client generation with dedication, passion for learning and with empowering work culture.
Overview
4
4
years of professional experience
Work History
Manager
Arrivederci
10.2022 - 02.2024
- Enhanced customer satisfaction with efficient strategies and prompt resolution of issues.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Collaborated with sales, marketing and other internal teams to meet shared goals.
- Established positive and effective communication among unit staff and customers.
- Improved customer satisfaction ratings by ensuring prompt resolution of issues and concerns.
Coach of Customer Service
Xtendo Group
03.2020 - 03.2022
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Mentored new hires on company policies, procedures, and best practices to expedite their integration into the team.
Psychologist
Disability Help Group
06.2020 - 11.2020
- Create strategies for people with disabilities, Improve live quality in people with disabilities, Assist the family of the people with disabilities
- Interviewed, observed, and surveyed patients to gain necessary information for psychological diagnosis.
- Developed customized treatment plans for clients, addressing their unique psychological needs and goals.
Education
04.2024
General English Course -
ILS (International Language School)
Brisbane, Australia02.2023
Bachelor Degree in Psychology - Psychology
Universidad De Pamplona
Colombia, Colombia01.2021
Skills
- Approachable, helpful and adaptable
- Flexible to changes
- Assertive
- Honest, calm and good listener
- Quick and efficient
- Communication skills
- Positive, love learning
- Learn really fast
- Responsible and committed
- Customer service
- Staff Development
- Teamwork and Collaboration
References
- Manuela, +57 3195921050
- Rachel, +61 459963165
- Kyeongtaek, +61 422241531
- Sandra, +57 3014792892
Timeline
Manager
Arrivederci
10.2022 - 02.2024
Psychologist
Disability Help Group
06.2020 - 11.2020
Coach of Customer Service
Xtendo Group
03.2020 - 03.2022
General English Course -
ILS (International Language School)
Bachelor Degree in Psychology - Psychology
Universidad De Pamplona
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