Melissa Ann Tretasco

. Print out the extended booking list in UA360 to know which trucks are booked for day.

. Print out truck booking list to check if each airway bill scheduled is customs cleared.

. I do a physical inventory in warehouse to confirm freight is physically here.

. Once inventory is done I sort out each airway bill based on their destination.

. Prepare AC-12 truck manifest for each truck.

. Request to create new trucks if assigned trucks are fully loaded.

. Prepare truck package for each truck going out.

. Rebook airways when needed.

. Send out truck pre alert email to contractor picking up freight.

. Manifest, load and depart shipment.

. Answer emails concerns any trucking needs or concerns.

. Work closely with United Cargo Logistics Operations Analyst.

. Train new agents for our trucking department.

. Assist warehouse agents on what to load onto the trucks.

. Provide good customer satisfaction by being competent and giving timely service, providing excellent customer service.

. Build trust throughout customer sales/service.

. I consulted with customers to determine their needs/concerns and recommend/execute a viable plan of action.

. I analyze accounts/routes to determine a trend/opportunities/threats etc. and provided recommendations to senior management to increase company sales growth.

. I assisted in company promotional activities to help achieve success.

. I handled various administrative aspects of the sale to include completing customer contracts, accepting customer payments, record keeping, of completed orders.

. I evaluated competitive products, price positioning structures to determine best counteraction to maintain or enhance customer loyalty. Forewarn management about impending competitor campaigns and promotions.

. Maintain product knowledge, pricing plan, promotions, service features, equipment functionality, policies/procedures to better utilize and support positional selling opportunities.

. Provided safe handling of all cash or check payments received from the customers.

. Ensured installation of point of sale materials.