Melissa Smidt
Grimes,IA
Summary
Adept Clinical Supervisor successful in improving care and outcomes through nursing education, performance management and talent management. Eager to bring 15 plus-year background to organization committed to advancing patient outcomes through medical advancements and innovation.
Overview
35
35
years of professional experience
Work History
Home Health RN
Homecare Hub of Iowa
06.2024 - Current
- Evaluate healthcare needs, goals for treatment, and available resources of each patient and connected to optimal providers and care.
- Developed strong relationships with patients'' families, providing emotional support while addressing concerns or questions about care plans.
- Educated patients on disease management and self-care techniques, promoting lifestyle changes for improved health.
- Improved patient outcomes by providing high-quality nursing care and implementing evidence-based practices.
RN
Nextaff- Des Moines
12.2021 - Current
- Collaborated with interdisciplinary teams for comprehensive patient care plans, resulting in better health outcomes.
- Enhanced patient satisfaction through effective communication, empathy, and timely response to their needs.
- Improved patient outcomes by providing high-quality nursing care and implementing evidence-based practices.
- Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process, and management and lifestyle options.
Clinical Nurse Educator
Eversana
06.2020 - Current
- Utilized adult learning principles to adapt teaching methods according to individual learner needs, maximizing comprehension and retention of material presented.
- Improved patient education on disease management and prevention with customized nursing interventions.
Acute Rehab RN
UnityPoint Health
06.124 - Current
- Collaborate with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions
- Provided direct patient care, stabilized patients, and determined next course of action
- Updated patient charts with data such as medications to keep records current and support accurate treatments
- Managed care from admission to discharge.
- Educate patients, families and caregivers on diagnosis and prognosis, treatment options, disease process, and management and lifestyle options.
Rehabilitation RN
VA HealthCare Central Iowa
04.2024 - 05.2024
- Provided direct patient care, stabilized patients, and determined next course of action
- Updated patient charts with data such as medications to keep records current and support accurate treatments
- Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process, and management and lifestyle options.
Director Quality Management
Amerigroup
08.2018 - 04.2024
- Collaborated with Provider Network to contracted network providers, collaborate, and review internal /external documents in a variety of areas for final approval
- Oversaw operations and provided corrective feedback to achieve daily and long-term goals
- Work with external stakeholders on a variety of community initiatives
- Assist in the development of monthly and quarterly reports, assist with the development of QM workflow processes
- Worked closely with organizational leadership and board of directors to guide operational strategy
- Managed daily operations while overseeing multiple locations to foster increased productivity
- Formed strategic partnerships and connected with potential clients to drive business development.
Charge Nurse
Kenny Brook Village
03.2020 - 07.2020
- Coordinated nursing care on unit through staff assignments, assisting and rounding with physicians, monitoring patient orders, and communicating with ancillary departments
- Supervised and managed daily scheduling, tasking, and administration.
- Collaborated with other healthcare professionals to provide quality patient care.
Quality, Accreditation and Risk Manager
Bright Health
01.2017 - 12.2017
- Oversee and implement quality and accreditation programs
- Assisted in development of educational resources to train internal staff and external care partners in Quality, HEDIS, and Risk Adjustment
- Assisted to prepare for initial accreditation, oversee and develop policy and procedure development
- Assisted with external vendor implementation and management.
- Collaborated with cross-functional teams to establish effective risk management practices across all business units.
Manager, Clinical Quality Management
Amerigroup
11.2015 - 01.2017
- Oversee and directed clinical education and collaboration with external provider offices on Quality initiatives and HEDIS measures
- Lead annual HEDIS/CAHPS projects
- Work with internal and external stakeholders on variety of community initiatives
- Established performance goals for employees and provided feedback on methods for reaching those milestones
- Leveraged data and analytics to make informed decisions and drive business improvements
- Assisted in development of monthly and quarterly reports, assisted with the development of QM workflow processes
- Cross-trained existing employees to maximize team agility and performance.
Nurse Consultant
Aetna Clinical
05.2015 - 11.2015
- Risk Adjustment education for Commercial population, provided education on coding specificity and documentation to provider offices and staff
- Reviewed medical records and summarized care.
Provider Engagement Manager
HUMANA
03.2012 - 04.2015
- Implemented data-driven strategies for continuous improvement of engagement services, leading to improved performance metrics.
- Delivered impactful presentations showcasing project results, earning recognition from senior management for excellent communication skills.
- Provided support to Clinical Providers with financial overview to promote financial success and membership growth
- Reviewing financials such as Medical Expense Ratio, Risk Adjustment and Clinical utilization
- Assisted to identify practice needs to develop, enhance, and maintain the liaison role with providers to enhance clinical and financial relationship across product lines of Medicare Advantage
- Implemented data-driven strategies for continuous improvement of engagement services, leading to improved performance metrics.
- Delivered impactful presentations showcasing project results, earning recognition from senior management for excellent communication skills.
Education
Bachelor of Science -
Capella University
Minneapolis, MN11.2023
ADN -
Iowa Central Comm. College
Fort Dodge, IA01.1992
Associate of Science -
Iowa Central Comm. College
Fort Dodge, IA01.1989
Skills
- Health Promotion
- Community Outreach Programs
- Clinical Quality Improvement
- Patient relationship management
- Community health
- Discharge Planning
Timeline
Home Health RN
Homecare Hub of Iowa
06.2024 - Current
Rehabilitation RN
VA HealthCare Central Iowa
04.2024 - 05.2024
RN
Nextaff- Des Moines
12.2021 - Current
Clinical Nurse Educator
Eversana
06.2020 - Current
Charge Nurse
Kenny Brook Village
03.2020 - 07.2020
Director Quality Management
Amerigroup
08.2018 - 04.2024
Quality, Accreditation and Risk Manager
Bright Health
01.2017 - 12.2017
Manager, Clinical Quality Management
Amerigroup
11.2015 - 01.2017
Nurse Consultant
Aetna Clinical
05.2015 - 11.2015
Provider Engagement Manager
HUMANA
03.2012 - 04.2015
Bachelor of Science -
Capella University
ADN -
Iowa Central Comm. College
Associate of Science -
Iowa Central Comm. College
Acute Rehab RN
UnityPoint Health
06.124 - Current
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