Melissa Sanchez

Well skilled with communication, teamwork, multitasking.

Answering phones, scheduling patients, confirming appointments, faxing ROI's, verifying insurances, verifying correct chart info.

Adapt well to changes, follow procedures and guidelines such as Hipaa.

Utilize outlook, teams, excel, patient portal intelichart, nextgen.

Present great ideas and problem solving.

• Supervised daily operations and ensured team adherence to quality standards.
• Implemented process improvements that enhanced workflow efficiency within the department.
• Trained and mentored new team members, fostering a collaborative work environment.
• Coordinated resource allocation to optimize productivity across multiple projects.
• Resolved customer service issues by finding immediate solutions, increasing customer confidence, and decreasing escalations to executive office.
• Conducted regular performance reviews, providing constructive feedback and coaching to facilitate continuous improvement among employees.