MELISSA OSTRANDER
Firestone,CO
Overview
13
13
years of professional experience
Work History
Fashion Associate
Walmart
Longmont, CO
12.2025 - Current
- Assisted customers in selecting fashion items, enhancing overall shopping experience.
- Managed inventory levels, ensuring product availability and organization on sales floor.
- Collaborated with team to implement merchandising strategies that increased product visibility.
- Trained new associates on sales techniques and customer service best practices.
- Recommended, selected, and located merchandise for shoppers, engaging politely to establish product needs and wants.
- Maintained a clean and organized sales floor, ensuring an enjoyable shopping experience for customers.
ASSISTANT STORE MANAGER
FedEx office
Boulder, Co
10.2021 - 12.2025
- Print and edit documents, posters and banners. Format documents Pack and ship packages
- Maintained organized store environment for customer and employee health and safety.
- Assisted with training staff on all internal operational functions.
- Performed regular audits of merchandise displays and stock levels.
- Supervised daily operations, ensuring adherence to company policies and procedures.
- Developed staff schedules, balancing labor costs with operational needs.
- Collaborated with management on strategic planning for store promotions and events.
GM ASSISTANT MANAGER
Kingsoopers
Firestone, CO
03.2021 - 10.2021
- Kept professional appearance and attitude while helping customers.
- Assisted Store Manager in maintaining stockroom organization.
- Ordered merchandise and resolve minor complaints in absence of manager.
- Performed daily inventory and order necessary supplies to maintain adequate inventory.
- Oversaw daily operations to ensure efficiency and high customer satisfaction.
CUSTOMER SERVICE MANAGER
Kingsoopers
Firestone, CO
03.2018 - 03.2021
- Supervised all customer service and Front End associates.
- Assisted customers with billing questions, payments and invoices.
- Monitored and maintained compliance requirements and code of ethics.
- Executed cash management, return and exchange policies accurately.
- Supervised and trained customer service staff in product knowledge, systems and job skills.
- Participated in recruitment and hiring of Retail Associates.
- Scheduled start times, meals, breaks and rest periods to meet scheduled times.
- Organized daily work flow and appropriate staffing for Customer Service team.
- Led customer service team to enhance satisfaction through effective training and support initiatives.
HEAD CLERK
Kingsoopers
Firestone, CO
01.2013 - 04.2018
- Provided back-up assistance to admitting department.
- Communicated all loss prevention occurrences to Store Manager.
- Reinforced store strategies to reduce shrink and build personal capabilities in asset protection.
- Maintained excellent customer service and positive attitude towards customers, clients and co-workers.
- Provided quality on job training and constructive feedback to Interns and Staff.
- Assisted team members with cashier functions and salesmanship.
- Communicated information both to and from store management and crews.
- Supervised daily operations and workflow management in high-volume retail environment.
Education
Retail Management Certification -
Front Range Community College
Longmont, CO05-2020
Certification in Pharmacy Technician -
Front Range Community College
Westminster, Co08-2009
Skills
- Problem Solving Skills
- Policies And Procedures
- Vendor Communications
- Computer Knowledge
- Sales Reports
- Safety Awareness
- Regulatory compliance
- Decision Making
- Inventory Counts
- Scheduling
- Effective Communication
- Shrink Reduction
- Records management
- Professionalism
- E-commerce
- Attention to detail
Timeline
Fashion Associate
Walmart
12.2025 - Current
ASSISTANT STORE MANAGER
FedEx office
10.2021 - 12.2025
GM ASSISTANT MANAGER
Kingsoopers
03.2021 - 10.2021
CUSTOMER SERVICE MANAGER
Kingsoopers
03.2018 - 03.2021
HEAD CLERK
Kingsoopers
01.2013 - 04.2018
Retail Management Certification -
Front Range Community College
Certification in Pharmacy Technician -
Front Range Community College