Melissa Manuel
Pueblo
Summary
Experienced with front desk management, emphasizing customer service excellence and team leadership. Utilizes effective communication and organizational skills to ensure seamless operations. Track record of resolving guest issues promptly and maintaining welcoming atmosphere.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Loan Consultant II
Lendmark Financial Services
11.2023 - Current
- Personal lending, taking applications and funding loans. In office collections of branch accounts to include payment plans, deferments, and legal processes. Customer service working in person and over the phone to bring in new customers and renew older accounts. Electronic file maintenance across multiple platforms.
- Evaluated client financial profiles to recommend suitable loan products.
- Facilitated communication between clients and lending institutions to expedite loan approvals.
Collections Specialist
Firstsource Solutions
07.2023 - 11.2023
- Managed accounts receivable collections to ensure timely payments.
- Developed and implemented strategies for reducing outstanding debt.
Administrative Assistant
AAA Hotel Developers
08.2022 - 07.2023
- Answering phones
- Paying bills
- Placing orders for multiple properties
- Maintaining accurate records
- Auditing
- Office management
- Managed office supplies inventory, ensuring availability and cost-effectiveness.
Front Desk Supervisor
Best Western
03.2018 - 10.2022
- Greeted and checked in guests
- Answered phones
- Maintained a safe and productive work environment
- Made weekly schedules
- Supervised front desk operations, ensuring efficient check-in and check-out processes.
- Trained and mentored new front desk staff on customer service protocols.
BDC Representative
Nevada Auto Sales
12.2019 - 01.2021
- BDC customer service. Sales and appointment setting. Now I am in collections.
- Managed customer inquiries and scheduling for service appointments effectively.
- Utilized CRM software to track leads and improve follow-up efficiency.
Front Desk Manager
Best Western
03.2017 - 09.2021
- Answered phones
- Maintained a safe and productive work environment
- Made weekly schedules
- Placed orders for maintenance, breakfast, and housekeeping
- Checked guests in and out
- Ran nightly audit procedures
Kitchen Staff
LVCF
10.2016 - 11.2017
- Prepped food items safely, neatly, and efficiently.
- Received deliveries, stored stock items, and rotated fresh foods.
- Assisted in food preparation tasks, enhancing efficiency during peak service hours.
- Maintained cleanliness and organization of kitchen areas to ensure compliance with health and safety standards.
Telephone Sales Rep
Graven, Austin, & Drake
05.2014 - 09.2015
- Consistently met or exceeded telephone sales goals.
- Followed cold and hot leads for telephone sales.
- Served customers with consistent quality.
- Conducted outbound calls to generate leads and promote products.
- Managed customer inquiries, providing accurate information and resolving issues.
Cashier
Carl's Jr.
12.2013 - 04.2014
- Processed customer transactions efficiently using point-of-sale systems.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
Education
No Degree - General Studies
Community College of Pikes Peak
Colorado Springs, COHigh School Diploma - College Prep
St. Mary's High School
05-2005
Skills
- Time management
- Guest relations
- Reservations management
- Problem-solving skills
- Data entry efficiency
Certification
- Driver's License
- First Aid Certification
Personal Information
- Driving License: Driver's License
- Work Permit: Authorized to work in the US for any employer
- Visa Status: Authorized to work in the US for any employer
Timeline
Loan Consultant II
Lendmark Financial Services
11.2023 - Current
Collections Specialist
Firstsource Solutions
07.2023 - 11.2023
Administrative Assistant
AAA Hotel Developers
08.2022 - 07.2023
BDC Representative
Nevada Auto Sales
12.2019 - 01.2021
Front Desk Supervisor
Best Western
03.2018 - 10.2022
Front Desk Manager
Best Western
03.2017 - 09.2021
Kitchen Staff
LVCF
10.2016 - 11.2017
Telephone Sales Rep
Graven, Austin, & Drake
05.2014 - 09.2015
Cashier
Carl's Jr.
12.2013 - 04.2014
No Degree - General Studies
Community College of Pikes Peak
High School Diploma - College Prep
St. Mary's High School