Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
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Melissa Lopez Deluna

Denver

Summary

Accomplished and bilingual Administrative Professional (English & Spanish) with a demonstrated record of delivering comprehensive executive support and organizational leadership within dynamic, fast-paced environments. Adept at orchestrating multiple complex initiatives simultaneously while safeguarding the integrity of confidential data in strict accordance with policy and regulatory standards. Distinguished for advanced proficiency in report generation, financial analysis, and process optimization, as well as for composing high-impact communications across diverse platforms. Recognized for cultivating positive stakeholder relationships, streamlining departmental operations, and enhancing overall organizational efficiency through strategic problem-solving and cross-functional collaboration. Personable administrative professional dedicated to cultivating positive client, staff and management connections. Highly-developed communicator with outstanding skills in complex problem-solving and conflict resolution. Expertise in resource allocation and schedule management.

Overview

6
6
years of professional experience

Work History

Administrative Assistant

Ross Tree Company
Denver
07.2025 - Current
  • Delivered comprehensive administrative support while coordinating multiple concurrent project initiatives to ensure alignment with organizational goals.
  • Generated detailed reports and analyzed complex data sets, ensuring accuracy and protecting confidentiality in compliance with district and company policy.
  • Partnered with leadership to evaluate and improve departmental workflows, developing and maintaining standard operating procedures that streamlined efficiency.
  • Composed, edited, and distributed internal and external communications—including correspondence, newsletters, website content, and social media—enhancing organizational visibility and stakeholder engagement.
  • Oversaw financial functions by monitoring invoices, reconciling budgets, and processing payroll, purchasing, and timekeeping requests with precision.
  • Utilized bilingual skills to support Spanish-speaking clients and staff, ensuring clear communication and accessibility.
  • Managed scheduling and appointments for team members and clients.

Vault Teller

Money Tree
Denver
03.2023 - 03.2025
  • Administered vault operations, balancing high-volume cash flow, deposits, withdrawals, and transfers with zero discrepancies.
  • Ensured compliance with financial regulations and internal security policies while maintaining absolute confidentiality of client and organizational information.
  • Delivered bilingual customer service, addressing inquiries and resolving issues for English- and Spanish-speaking clients with professionalism and empathy.
  • Trained and supported colleagues in best practices for cash handling and security procedures.
  • Conducted routine audits to verify cash accuracy and compliance.
  • Communicated effectively with customers regarding their banking needs.

Sales Associate

Walgreens
Denver
01.2020 - 01.2022
  • Provided superior customer service by assisting patrons with purchases, resolving issues, and ensuring a positive in-store experience.
  • Promoted store programs and loyalty services to enhance sales and customer engagement.
  • Maintained inventory integrity and organized merchandise to drive sales performance.
  • Leveraged bilingual communication skills to assist diverse customers and foster an inclusive shopping environment.
  • Assisted customers with product selection and informed them of promotions.
  • Operated cash register, processed transactions, and handled customer payments.

Education

High School Diploma -

Denver East Highschool
Denver, CO
05-2022

Skills

  • Executive & Administrative Support
  • Bilingual Communication (English & Spanish)
  • Process Improvement & SOP Development
  • Confidential Data Management (FERPA/Policy Compliance)
  • Financial Tracking, Payroll & Budget Reconciliation
  • Report Generation & Data Analysis
  • Written & Verbal Communication
  • Customer Relations & Client Services
  • Technology & Software Proficiency (MS Office Suite, Databases, Web Platforms)
  • Cross-Functional Team Collaboratio
  • Workflow optimization
  • Attention to detail
  • Project coordination
  • Time management
  • Account balancing reconciliation
  • Administrative support

Languages

Spanish
Professional

References

References available upon request.

Timeline

Administrative Assistant

Ross Tree Company
07.2025 - Current

Vault Teller

Money Tree
03.2023 - 03.2025

Sales Associate

Walgreens
01.2020 - 01.2022

High School Diploma -

Denver East Highschool

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Melissa Lopez Deluna