MELISSA LEICHING
Loveland
Summary
Focused & experienced USAA P&C licensed professional with auto, property, and umbrella experience. Seeking to leverage my successes and knowledge gained in almost 20 years of consumer and contractor retail experience in the home improvement industry.
Skilled Insurance Sales Associate with background in building and maintaining beneficial relationships with clients. Experience in identifying customer needs, presenting appropriate insurance solutions, and ensuring a smooth sales process. Strengths include strong communication skills, product knowledge, adaptability, and customer service focus. Contributed to team success through consistent top-ranked sales performance and positive feedback from clients.
Overview
19
19
years of professional experience
1994
1994
years of post-secondary education
Work History
Auto insurance sales
Progressive
Tampa
01.2025 - Current
- Organized displays to promote sales and create an inviting atmosphere for customers.
- Ensured compliance with applicable laws and regulations governing insurance sales practices.
- Developed promotional strategies to increase sales and gain customer loyalty.
High School bookkeeper
Alonso High School
Tampa
06.2024 - 01.2025
- Maintained accurate financial records for school operations and activities.
- Processed invoices and payments for vendors and service providers.
- Reconciled bank statements with school financial accounts monthly.
Insurance Professional – Sales and Service I; P&C Licensed
USAA
03.2020 - 04.2024
- Identified and manages existing and emerging risks that stem from business activities and the job role as a licensed P&C insurance agent.
- Ensured risks associated with business activities are effectively identified, measured, monitored, and controlled.
- Followed written risk and compliance policies and procedures for business activities.
- Assisted the Underwriting Fulfillment Support team.
- Deepened and retained member relationship.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
Survivor Relations Specialist I
USAA
03.2020 - 04.2024
- Help family members after the loss of a loved one.
- Ensure risk associates with business activities are effectively identified, measured and controlled in accordance with risk and compliance policies and procedures.
- Maintain proficient knowledge of changes to technology, regulations and insurance and financial industry that may impact operational functions and processes.
- Advise documents needed to handle P&C matters for an Estate.
- Review all legal documents to make sure they are accurate.
Senior Customer Service Representative
United Healthcare
Oldsmar
07.2019 - 03.2020
- Worked with Providers, Doctors, hospitals and rehabilitation facilities.
- Provided health insurance information to the providers about their patients.
- Researched coverage details on patients.
- Worked on referrals, claims and authorizations.
Pro Services Specialist
Lowe’s Home Improvement
Lutz
04.2014 - 07.2019
- Served as the store expert on Pro Sales by providing detailed product information and assistance to contractors, customers and other Lowe's employees.
- Maximized sales by 7.65% growth year to date by pursuing and contacting targeted customers, identifying and exploring sales opportunities.
- Developed relationships with new and existing contractors, opening business accounts and maintaining government accounts.
- Managed 35 assigned contractors through Pro Business Management.
Appliance Sales Specialist
Lowe’s Home Improvement
Lutz
04.2014 - 07.2019
- Provided customer assistance in answering all questions or concerns for sales and services for their purchases.
- Ensured they purchased the best item to meet all their needs.
- Provided information on all Lowe’s programs, including installation, delivery, and credit programs.
- Exceeded sales goals consistently for extended protection plan set for sales specialist at 35%.
- Stocked shelves with product in proper location throughout the department and controlled accurate inventory by maintaining daily and weekly cycle counts.
Customer Order Specialist/Expeditor/Millwork
Home Depot
Valrico
04.2006 - 04.2013
- Communicated with vendors on customers’ special orders to ensure proper time of product arrival to coordinate between customers and installers for flooring, kitchens, millworks, décor and appliances.
- Resolved customer complaints with management on install and product issues.
- Worked with Pro services on all special orders and setting up of deliveries.
- Visited customers’ homes to resolve install or product issues.
- Processed all damaged product claims with vendors for store credit.
- Assumed the role of manager in his/her absence and ensured all departmental tasks were completed.
Home Depot Call Center Sales Specialist
Home Depot
Valrico
04.2006 - 04.2013
- Reviewed Millwork/Décor/Generator orders with potential customers.
- Closed sales with customers providing excellent customer service.
- Followed all phone etiquette that was provided in training with workforce.
Education
Penn Foster Career School
Scranton, PASkills
- Insurance compliance
- Risk management
- Sales strategy development
- Customer relationship management
- Effective communication
- Time management
- Attention to detail
- Insurance products
- Sales and support
- Insurance processing
- Customer service
- Financial reconciliation
- Quality assurance controls
- Sales closing
- Verbal and written communication
- Money handling
- Account reconciliation
- Bank reconciliation
- Accounts payable
Personal Activities
- Participated in numerous store events such as Lowe’s Heroes Project, Kids’ Clinics, Community events, Pro events and assisted other stores with inventory process.
- Completed numerous trainings offered: Generac, GE Hot Water Heater, Women in Leadership, etc.
- Assisted in opening of new stores.
Timeline
Auto insurance sales
Progressive
01.2025 - Current
High School bookkeeper
Alonso High School
06.2024 - 01.2025
Insurance Professional – Sales and Service I; P&C Licensed
USAA
03.2020 - 04.2024
Survivor Relations Specialist I
USAA
03.2020 - 04.2024
Senior Customer Service Representative
United Healthcare
07.2019 - 03.2020
Pro Services Specialist
Lowe’s Home Improvement
04.2014 - 07.2019
Appliance Sales Specialist
Lowe’s Home Improvement
04.2014 - 07.2019
Customer Order Specialist/Expeditor/Millwork
Home Depot
04.2006 - 04.2013
Home Depot Call Center Sales Specialist
Home Depot
04.2006 - 04.2013
Penn Foster Career School
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